Project Lead (Support)

INDIA (Hybrid)

Project Lead (Support)

To apply, email with the job title as the subject line.

No. of Positions

4 to 7 years

As Recommended

*This role is eligible for our remote working or hybrid work model which allows employees to split their time between working on-site and off-site.

Job Description:

The Product Support team maintains our digital banking product.

As a Project Lead you will be expected to provide technical and management leadership for the Product Support division. You should work with the Product Support team to plan the support/maintenance releases and guide the team as per the plan.


  • Lead and manage complex and high priority projects from initiation to final roll-out and support thereafter. This position is focused on post roll-out support.
  • Responsible for understanding the product, planning, and monitoring the work, keeping track of support/maintenance releases and resource availability
  • Effectively communicate the plan to the team and get a buy-in before starting the development work
  • Interface with the various internal teams as needed to analyze the requirements, assess the technical feasibility of various customer requests and issues
  • Mentor, guide and support team in daily activities
  • Providing projects status updates to upper management
  • Handle the team dynamics and conflicts efficiently without losing the focus of delivering the committed work
  • Complete project life cycle management
    1. Triaging of incoming tickets
    2. Planning & Implementation
    3. Progress tracking
    4. Maintaining committed SLAs
    5. Identifying risks and risk mitigation planning
    6. Release planning
    7. Providing direction, motivation, support, and inspiration to the team
    8. Ensuring that quality guidelines and recommendations are met
    9. Prepares and presents the progress report to the management team
    10. Documentation
  • Prioritizing and scheduling maintenance releases. Grooming backlog tickets and planning sprints
  • Conducting daily stand-up meetings


  • Good and effective communication and leadership skills.
  • Good interpersonal skills to be able to relate with people or personnel from different units of the company
  • Good understanding of Jira and SDLC
  • 4+ years of work experience which should include
    1. Developing and/or leading the development/support of medium to large web/mobile applications
    2. 1 -2 years of experience in leading cross-functional teams and managing multiple projects end-to-end
    3. Certifications in Agile methodologies/PMP is desirable
  • Excellent numerical, analytical, and problem-solving skills
  • A good understanding and experience in building a different type of software applications (web, mobile)
  • A good understanding of various technology stacks (ex: Java, PHP, JSP etc.)
  • A good understanding of the importance of usability and design for building a good product
  • Familiarity with JSON, XML, JavaScript, HTML5, RESTful APIs, RDBMS concepts will be helpful
  • Excellent understanding and experience of Agile Development process (Scrum) is a must
  • Experience in understanding of handling issue/bug triage
    • Experience in the financial vertical (fintech) is an advantage
    • Graduation in Computer Science or Electronics streams

To apply, email with the job title as the subject line.

2023-01-12T11:07:03-08:00January 12th, 2023|
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