The National Disability Institute reports a significant contrast in digital banking usage between households with and without disabilities. Less than half of households with disabilities access their accounts online, with a mere 29% utilizing digital banking. In comparison, 73% of households without disabilities access their accounts online, and 51% use mobile banking.

Financial services that lack digital accessibility force disabled users into managing their finances in person, resulting in not only inconvenience but also emotional impact arising from the sense of being treated differently.

Ensuring digital accessibility in banking is crucial for creating an inclusive financial environment. Let’s look at some of the benefits that come with providing an accessible digital experience.

In today’s digital age, accessibility and ADA (Americans with Disabilities Act) are becoming very important for the majority of financial institutions. Providing an inclusive banking experience from the get-go not only adheres to regulatory guidelines but also reflects the financial institution’s commitment to serving a diverse clientele.

Inclusive banking is very important for a number of reasons that can be seen below.

Our commitment to offering an inclusive digital banking solution is part of our core design philosophy, ensuring that innovative features and products are accessible to users of all abilities. This is the reason that Tyfone’s followed the four WCAG principles when designing the nFinia platform:

• Be Perceivable: All users should have the ability to perceive any and all information that appears on your website. That includes things like text, images, videos, and so on.
• Be Operable: Any user should be able to utilize every feature and tools offered by the company.
• Be Understandable: Aside from being able to “view” a website and navigate through it, users also need to be able to understand what they’re reading, listening to etc.
• Be Robust: Don’t shorten descriptions, directions, and explanations. All users should be treated the same by providing them with the full user experience.

Tyfone’s goal is to create harmony and trust between financial institutions and their account holders. Our comprehensive approach assures that the nFinia banking platform is accessible and accommodating to users of varying abilities, enhancing their overall user experience and ensuring that banking services are readily available to all.

We are proud to say that we are ADA compliant and WCAG 2.2 AA compliant. Our banking platform seamlessly adapts to web and mobile environments, and we harness cutting-edge technologies, including voice assistants, to provide accessible banking services for as many people as possible. Accessibility is extremely important to us, so we make it our priority to go above and beyond what’s asked of us and make digital banking easily accessible by everyone.

“Accessibility in technology isn’t just a choice for Tyfone, it’s integrated in our way of thinking. By creating accessible financial software, we are building a bridge that connects innovation to inclusion, empowering those with disabilities to navigate the digital landscape with equality.”

 – Siva Narendra
CEO
Tyfone

In order to ensure an inclusive and user-friendly digital banking experience, Tyfone implements several initiatives.

These include using straightforward language to avoid complex technical jargon, providing alternative text instructions for form fields, offering numbered and clearly defined steps for complex tasks.

Our solution also helps the end user quickly resolve any outstanding issues by displaying contextual error messages and information markers, presenting descriptive remedy options and designing screen reader friendly forms with easy to understand labels.

Recognizing the diversity in how users perceive information, we present content in both visual and non-visual formats, catering to different needs.

Our comprehensive approach assures that the nFinia banking platform accommodates users of varying abilities, enhancing their user experience and ensuring that banking services are readily available to all.

Creating an easy-to-use interface is essential in providing an accessible user experience. Our interface prioritizes keyboard operability, making it screen reader-friendly, with seamless navigation using tab and arrow keys.

To accommodate user needs, we offer configurable time limits for session expiration and other time-sensitive actions. Users will receive a countdown warning before their session times out, with the option to extend the time limit.

We also provide alerts that do not auto-disappear, guaranteeing information remains accessible. Our commitment to accessibility also means there is no flashing content anywhere in our interface, promoting a safe and comfortable browsing experience for all users.

Our digital solution can also be completely operated by using just one hand, and every element on the screen is thumb friendly. Our interface is designed to be responsive, seamlessly adapting to different devices and resolutions without disrupting the flow of information.

Finally, our solution can be viewed in both landscape and portrait orientation.

To ensure a user-friendly solution, we use clear and simple language, avoiding technical jargon, to present information at easily comprehensible reading levels.  We also showcase every icon with text below it to make sure every item in the platform is easy to understand.

For form fields, we provide alternate text instructions to aid users in completing them accurately. Complex tasks are broken down into clear, numbered steps, providing users with reassurance as they navigate the platform. All forms come with clear labels and additional instructions that are screen-reader friendly, promoting an inclusive experience.

Contextual error messages, help prompts, and information markers are integrated with our product to assist users in real-time.

To effectively manage user errors, we provide clear and concise solutions. Furthermore, we enhance the user experience by incorporating confirmation screens, minimizing the chances of mistakes during critical actions.

At the heart of our company lies a commitment to delivering a user experience that is both robust and intuitive. We achieve this by offering a range of tools to assist users in effortlessly navigating our platform. These tools include well-structured menus, easily identifiable text links, and a keyboard-driven page navigation system that allows for flexible exploration.

To enhance accessibility even more, we use large navigation icons and buttons, carefully designed to maintain clarity with a high-contrast ratio between background and foreground, ensuring they remain differentiated even when desaturated.

Additionally, we prioritize accessibility through the use of text-based links and providing text alternatives for non-text links.

Finally, our tab-ordered keyboard navigation facilitates a logical and sequential movement within pages, promoting user efficiency. Keyboard focus indicators and clear headings are thoughtfully integrated to provide guidance.

Leading financial institutions nationwide partner with Tyfone to achieve strategic objectives, retain account holders, acquire new business, and turn their vision into reality.

In contrast to legacy systems that only offer visibility of the past and present, Tyfone is dedicated to providing your account holders with a forward-looking perspective. Our vision of the modern digital banking experience extends beyond just balance checking or bill payments. We consider our digital banking platform as an extension of the financial institution, empowering account holders to comprehensively manage their entire financial lives.

Tyfone’s robust digital banking solution capitalizes on the vast potential of digital channels, delivering tailored and easily accessible services to users of all ages and abilities.

Our solution makes it easier for financial institutions to reach out to accountholders, irrespective of their location or what they are doing. Being inclusive is no longer an option and is mandated as a best practice both by technology and regulations.

What sets Tyfone apart is our passion and commitment to exceeding user expectations.

We always strive to provide a digital banking experience that is not just powerful but user-centric. If you are looking for a partner that is committed to collaborating with you to achieve your specific goals and vision, start a conversation with Tyfone today.