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Stephen Baker on Evolving the Branch: Digital Meets Physical Banking
"The dream is all the way to the right but the more of these tools and things you put in place, the more I think you're going to get that type of interaction [...] You've got to change things physically and you've got to change the tools that are in their hands." Episode Summary EPISODE: 92 with guest: Stephen Baker CEO, Kinective Episode Summary [...]
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Why You Should Care About User Experience In Digital Banking
User experience in digital banking, often referred to as UX, encompasses a range of emotions, thoughts, and behaviors experienced by account holders while interacting with a financial brand. An example of great banking user [...]