Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry experts, practitioners and FIs – all coming together to share information for our listeners.
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The Good and the Bad of Customer Feedback, With Catherine Ordeman
LISTEN NOW EPISODE: 56 Catherine Ordeman Episode Summary Opinions are like … well, you know the saying. And that’s all customer feedback is – opinions. Some feedback is downright transformative, other feed back not so much. However, because it comes from your customers, you must respond to all of it in some measure. The trick is determining the appropriate response for any given feedback. You can’t overreact, but [...]
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What else is happening at tyfone? Check out our blog where we share industry news in digital banking and what’s new at tyfone.
How to Keep Pace in the Technology Race, With Bryce Deeney
When it comes to banking, customers expect a reliable, frictionless experience. First we need to define what frictionless means in the world of technology and software. If you want to stay competitive, you [...]
