“You have to listen to your people. You have to really listen to them. And if you're not in those spaces that condone those environments, then change the conversation.” Episode Summary EPISODE: 146 [...]
"Tyfone was able to deliver functionality that others couldn't. And it was built on trust, believe in that other person, and respect. And, we built Tyfone and Star One. We built this long-term relationship based on that." Episode [...]
"What's your end vision for what that loan experience should look like? And what are the things that need to be part of that process for you to feel comfortable that you can do the thing you need [...]
LISTEN NOW "We're in a kind of an exciting transitional period where yes, things are becoming more digitized, but they are also becoming human in terms of how those interactions can be, how we can make them more [...]
LISTEN NOW "At the end of the day, you need to be able to understand what it is you're getting in order to use it. And if you don't really understand it, you're not using it. And [...]
LISTEN NOW ''There's no world where there are no bugs and problems.'' Episode Summary EPISODE: 31 with guest: Shannon Ellis-Brock COO Puget Sound Cooperative Credit Union Episode [...]
LISTEN NOW "I think a lot of us are drawn to this industry because we want to make an impact on somebody's life in a positive way. I love the fact that I can be part of making [...]
LISTEN NOW ''I never say no until I have a good why behind the no. As I've grown as a leader, I have had to remind myself that. It is easy to say no. I can say [...]
LISTEN NOW At the end of the day, there's going to be a hardcore group of members who want certain things delivered in a certain way. Depending on the factors, you bite the bullet, and you give them [...]
LISTEN NOW “One of the things we’re really trying to do is make it so that we can spend more time with our members, or our potential members, learning about what their goals are [and] what they’re trying [...]
LISTEN NOW “We’re trying to really make it so every channel has the same ability, so there are no restrictions to a member. They’re free to choose which ones they want. It’s their personal preference. It’s not because [...]
LISTEN NOW “I feel like we've been a little blessed in that our organization is not … driven purely on ROI — they're driven on improved experience. So [what] we really measure is, is this the right idea [...]
