“You have to communicate, and completely communicate, the vision of the organization over and over and over again—the direction of where the company is going. The conversion is part of that vision.” Episode Summary [...]
"You certainly want to understand the customer's pain. They usually have a clear understanding of their pain and can articulate it well. What they often can't articulate clearly is what the solution should be. That's where you need to [...]
"You can provide it to your customers and deliver this kind of amazing experience that they've never seen from their financial institution. To me that's a really big opportunity to capitalize on." Episode Summary [...]
“You cannot have a financial system and a whole world moving to embrace AI, but not have the same people, at least the same expertise, involved into risk managing it." Episode Summary EPISODE: 128 [...]
"Consumers are going to have AI-style assistants. That sets the expectation that they'll get exactly what they need [...]. These expectations are going to carry over into banking. And I think banking becomes less about static things. I always [...]
"She was just being a human and said, ‘Paul, you look tired. What's going on?’ And he shared the story about working multiple jobs just to, you know, try to make ends meet. And when they finally got down [...]
"It's so evident to me that the foundation of anybody's dollars, their personal financial space, must be that very boring, liquid savings account. And I guide people to think of it as both an emergency and an opportunity fund." [...]
LISTEN NOW "Data's important, digital is important, but I think the biggest challenge for so many financial institutions is that their strategy is not well-defined enough or differentiated enough for them to really carve out a niche in [...]
LISTEN NOW "Not all the unique brand product experience needs to come from that digital banking user interface. But within that interface, it's on the vendor to expose as many options as the financial institution thinks it needs [...]
LISTEN NOW "It's always 1, 2, 3 layers deep. Once you have one link in the chain go down, where's the backup for that? Where's the redundancy in that? Where's the minus one? Where are the images the [...]
LISTEN NOW "I'm not trying to be dramatic. I think our business right now is at one of the most important inflection points in its history. I genuinely believe that our industry is going through a massive transformation, [...]
LISTEN NOW "I've learned this through working on my own cars as well as through working for DaLand CUSO and engaging in the community FI space. Just because you've got all the parts and they're all nice new [...]
LISTEN NOW "Why did they come to you for the commercial loan? What's your competitive strategy? It's frightening that a lot of them don't know the answer to that question, but we do know that part of it [...]
LISTEN NOW "Credit unions should go out and introduce yourself to the community in a fun way, not selling. Just get out there, be there and show that you want to help and that you want to have [...]
