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Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase
LISTEN NOW EPISODE: 69 Austin Adams Episode Summary In this episode of The Digital Banking Podcast, host Josh DeTar and Austin Adams, retired CIO at JP Morgan Chase, discussed why empathy is more important than feature functionality when community FIs try to take on the megabanks. Adams also shared a little of his knowledge and expertise in driving innovation and superior customer experience in a complex and [...]
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Finding Your Place Among the Megabanks, With Austin Adams, Retired CIO at JP Morgan Chase
If you are a community bank, there is no reason to fear for your survival. Big banks are not your competition because they are not close enough to their customers as you are. [...]