Digital Banking Podcast

Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry experts, practitioners and FIs – all coming together to share information for our listeners.

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Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase

May 19th, 2023|

LISTEN NOW EPISODE: 69 Austin Adams Episode Summary In this episode of The Digital Banking Podcast, host Josh DeTar and Austin Adams, retired CIO at JP Morgan Chase, discussed why empathy is more important than feature functionality when community FIs try to take on the megabanks. Adams also shared a little of his knowledge and expertise in driving innovation and superior customer experience in a complex and [...]

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