The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Latest Podcast
Most Recent Digital Banking Podcast Episodes
AI, Credit Scores and Consumer Trust, with JB Orecchia.
“It's not gaming the system, it's understanding it.” Episode Summary EPISODE: 142 with guest: JB Orecchia [...]
Why real-time payments still leave gaps for consumers, with Keith Smith.
“Maximizing and taking advantage of the opportunities that are given to you in life is really the key to success.” Episode [...]
Solving Payments for the Marginalized, with Kosta Scholiadis.
“There’s no entrepreneur out there, no one who’s building a business, that doesn’t have a hard day and get up and question [...]
Bringing Empathy to Every Member Touchpoint with Derrick Aguilar.
“How you react to the most difficult moments and the most challenging moments really shapes who you are, whether you’re talking about as [...]
Top 10 Digital Banking Podcasts
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About The Digital Banking Podcast
All Digital Banking Podcast Episodes
Scaling digitally without losing your soul, with Katie DeFeo.
“As humans, we don't like that. We want things to stay the same. That's been the thing that's impressed me the most about [...]
Why traditional lending technology is holding CUs back, with Michael Claire.
"You certainly want to understand the customer's pain. They usually have a clear understanding of their pain and can articulate it well. What [...]
The Rapid Pace of AI’s Evolution, With Amir Sarhangi
"You can provide it to your customers and deliver this kind of amazing experience that they've never seen from their financial institution. [...]
The Lessons Learned through a Failed Chatbot, with Imane Bakker
“You cannot have a financial system and a whole world moving to embrace AI, but not have the same people, at least the [...]
What Community FIs can do with AI, with Alenka Grealish
"Consumers are going to have AI-style assistants. That sets the expectation that they'll get exactly what they need [...]. These expectations are going [...]
Cybersecurity and Payments: A Love-Hate Relationship with Thomas Müller
"Cybersecurity is this incredibly broad domain. You can't just nail or achieve great security in technology or on the human side alone. It [...]
Balancing AI and the Human Touch, with Jenn Addabbo
"There are folks creating lifestyle businesses in consulting, but what we're trying to do is massively impact our clients. Our success is directly [...]
Marketing Your CU Beyond Rate Competition with Shane Saunders
"If we're competing on price, the big banks - Bank of America, Wells Fargo - can beat us any day of the week. [...]
What Financial Institutions Get Wrong About Their Own Policies with Law Helie
“If I'm already a customer, why do I have to fill out information if I'm already a customer? So behind the scenes—as you [...]
Cybersecurity in Banking: How to Navigate Vendor Risk with Jones Walker LLP
"It’s the same advantage or strength that community banks have always had, the personal touch of knowing your customers and being able to [...]
How Amplify Credit Union Ditched Fees and Thrived with Kendall Garrison
"We have a belief that how you make money is just as important as making money. And, so again, there are products and [...]
How Small Credit Unions Can Compete and Win with Bo McDonald
"She was just being a human and said, ‘Paul, you look tired. What's going on?’ And he shared the story about working multiple [...]
Building Financial Communities for America’s Veterans with Tony Hernandez
"When we start to compete and push others to do more for our members, our nation's credit unions benefit directly because they're getting [...]
Mindset Shifts for Financial Leaders with JR Lay
"I don’t look at things through a lens of disruption, destroying. I look at this through a positive lens, which is transformation. It's [...]
Beyond ChatGPT: The Hidden Infrastructure Powering AI with JB Baker
"We talk in the industry about this as the memory wall, and that is the gap between the processor's ability to consume data [...]
Community Impact: How Credit Unions Leverage Digital for Good with Tanis Bagby
“There's a lot of things with finances — especially personal finances — that there's a lot of pressure and intimidation. And like you [...]