The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Latest Podcast
Most Recent Digital Banking Podcast Episodes
Technology Meets Trust: The Real Role of Digital Banking, with Frank Hopkins.
“Bank of America hasn't made any investments in a Goodwill Bank account for you, whereas your local community bank makes regular investments.” [...]
Navigating AI Hype and Reality in Banking, with Barath Narayanan.
“Are we over-pivoting on AI for problems that may not really need artificial intelligence or Gen AI? It could be simple automation, simple [...]
Pushing Past Comfort Zones to Drive Real Innovation, with Emiliano Giacchetti.
“A business that doesn’t evolve every day is a business that’s cursing itself to death. It’s priming itself for a tough future, [...]
Breaking the Wealth Rules: Crissi Cole on Ditching Budgets and Building Real Financial Freedom
“Credit unions are always at the top of the list with around 60 to 70% trustworthiness. I mean, that is huge. That’s a [...]
Top 10 Digital Banking Podcasts
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About The Digital Banking Podcast
All Digital Banking Podcast Episodes
What Community FIs can do with AI, with Alenka Grealish
"Consumers are going to have AI-style assistants. That sets the expectation that they'll get exactly what they need [...]. These expectations are going [...]
Cybersecurity and Payments: A Love-Hate Relationship with Thomas Müller
"Cybersecurity is this incredibly broad domain. You can't just nail or achieve great security in technology or on the human side alone. It [...]
Balancing AI and the Human Touch, with Jenn Addabbo
"There are folks creating lifestyle businesses in consulting, but what we're trying to do is massively impact our clients. Our success is directly [...]
Marketing Your CU Beyond Rate Competition with Shane Saunders
"If we're competing on price, the big banks - Bank of America, Wells Fargo - can beat us any day of the week. [...]
What Financial Institutions Get Wrong About Their Own Policies with Law Helie
“If I'm already a customer, why do I have to fill out information if I'm already a customer? So behind the scenes—as you [...]
Cybersecurity in Banking: How to Navigate Vendor Risk with Jones Walker LLP
"It’s the same advantage or strength that community banks have always had, the personal touch of knowing your customers and being able to [...]
How Amplify Credit Union Ditched Fees and Thrived with Kendall Garrison
"We have a belief that how you make money is just as important as making money. And, so again, there are products and [...]
How Small Credit Unions Can Compete and Win with Bo McDonald
"She was just being a human and said, ‘Paul, you look tired. What's going on?’ And he shared the story about working multiple [...]
Building Financial Communities for America’s Veterans with Tony Hernandez
"When we start to compete and push others to do more for our members, our nation's credit unions benefit directly because they're getting [...]
Mindset Shifts for Financial Leaders with JR Lay
"I don’t look at things through a lens of disruption, destroying. I look at this through a positive lens, which is transformation. It's [...]
Beyond ChatGPT: The Hidden Infrastructure Powering AI with JB Baker
"We talk in the industry about this as the memory wall, and that is the gap between the processor's ability to consume data [...]
Community Impact: How Credit Unions Leverage Digital for Good with Tanis Bagby
“There's a lot of things with finances — especially personal finances — that there's a lot of pressure and intimidation. And like you [...]
Building a Digital-First Credit Union Culture with Melanie Kennedy
"I've spoken to less than five members about being a digital credit union. Those members weren't walking in before. They might have tried [...]
Why Financial Education Should Start Early with Kim Butler
"It's so evident to me that the foundation of anybody's dollars, their personal financial space, must be that very boring, liquid savings account. [...]
The Evolving Role of Security in Banking with Scott Fieber
"Fraudsters are incredibly sophisticated. From skimming devices to outright stealing tractors to rip ATMs out of walls, it’s an ongoing game of cat [...]
Why Community FIs Must Rethink Customer Retention with Har Rai Khalsa
"We have to overcome the perception that smaller financial institutions have inferior digital solutions. By enabling local banks and credit unions to compete, [...]