"I also share that same philosophy that everyone should spend some time in the call center. Even back when I was a call center supervisor, you did your week of training in the call center because it allows [...]
"There are newer technologies that can do that, so you don't necessarily have to go change the entire mortgage back office system. So, I think the good news is you can put a layer on top that can actually [...]
"Dubai has perfect legal grounds to flourish as a crypto hub. They do everything that crypto startups need to come to get financing and to flourish. So that's the center of attraction now. Secondly, the community here has [...]
"We can talk about black swans, but every organization should, at some point, in one of their scenarios somewhere, talk about the fact that there could be another major outbreak of disease. Why not? It's happened before." Episode [...]
"Mistakes are going to happen and perfection is not the expectation ever we’re humans, we're all going to screw up at some point when you build strong relationships and loyalty with your clients, as you build that trust, when [...]
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones are irrelevant. The thing is these smaller credit unions know their members better than anybody else. [...]
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones are irrelevant. The thing is these smaller credit unions know their members better than anybody else. [...]
"One big, big point is understanding your end consumer's needs. And if you use that as like a bit of a springboard for everything else, I think that will be helpful for however things evolve." Episode Summary [...]
"A majority of American households, given the choice, would bank with community financial institutions. Because community, as you know, just as a general concept, has gotten a lot more critical especially as we've gone through the pandemic." Episode [...]
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own definition. So when I have these types of conversations, I like to create some shared meaning. [...]
