“People are having conversations about their finances, and they're doing it without you in the room.” Episode Summary EPISODE: 157 with guest: Alice Sesay Pope Customer Experience Executive, Author & Speaker [...]
“Credit unions sharing what works with each other, even with competitors, is what makes this industry special.” Episode Summary EPISODE: 154 with guest: Greg Michlig President & CEO CUInsight [...]
“All I'm saying is that great banking products need to think about these things, and they struggle for years. They're coming in late… If a bank would have done this five, 10 years ago, that bank today, [...]
“Pick one and commit. The longer you wait, the fewer options you have.” Episode Summary EPISODE: 150 with guest: Peter Duffy Managing Director Strategic Resource Management [...]
“I think this is a game that you can actually beat.” Episode Summary EPISODE: 148 with guest: Jeffry Pilcher President The Financial Brand Episode Summary In the [...]
“If you don't value your own expertise, no one else will.” Episode Summary EPISODE: 144 with guest: Robin Sims-Allen Founder/CEO Phoenix Marcus (TotalHER) Episode Summary In [...]
“If my AI agents can help me get through my work faster so I can go spend more time with my kid at the park, that's a win, man. That's pretty cool.” Episode Summary [...]
"What we don't realize is the friend that has the really nice cars lives in a really small home and doesn't go out to eat. And the friend that lives in a really nice home drives a 1982 Honda." [...]
"I don’t look at things through a lens of disruption, destroying. I look at this through a positive lens, which is transformation. It's the next step to honor what got us here. But what got us here, is it [...]
"We talk in the industry about this as the memory wall, and that is the gap between the processor's ability to consume data and the data pipeline’s ability to deliver data to the GPU." Episode Summary [...]
"Fraudsters are incredibly sophisticated. From skimming devices to outright stealing tractors to rip ATMs out of walls, it’s an ongoing game of cat and mouse. Our job is to stay ahead with innovation and layered security so these attempts [...]
“Banks have been going through this digital journey in some shape or form. First to automate the core system, the back office, ledgers, and making sure that everything reconciles. Then it started going to building muscles so that the [...]
"In China, the rapid adoption of super apps like WeChat has transformed the way people interact with financial services. These apps integrate everything—payments, messaging, e-commerce—into one platform, offering a seamless user experience that Europe and the U.S. are [...]
"You have to run your bank off of your customers and your members, and you have to understand them really well and make sure that you're delivering what they're wanting, not so what you want for them, but [...]
"There are newer technologies that can do that, so you don't necessarily have to go change the entire mortgage back office system. So, I think the good news is you can put a layer on top that can actually [...]
"Dubai has perfect legal grounds to flourish as a crypto hub. They do everything that crypto startups need to come to get financing and to flourish. So that's the center of attraction now. Secondly, the community here has [...]
"Mistakes are going to happen and perfection is not the expectation ever we’re humans, we're all going to screw up at some point when you build strong relationships and loyalty with your clients, as you build that trust, when [...]
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones are irrelevant. The thing is these smaller credit unions know their members better than anybody else. [...]
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones are irrelevant. The thing is these smaller credit unions know their members better than anybody else. [...]
"One big, big point is understanding your end consumer's needs. And if you use that as like a bit of a springboard for everything else, I think that will be helpful for however things evolve." Episode Summary [...]
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own definition. So when I have these types of conversations, I like to create some shared meaning. [...]
LISTEN NOW "If we're really talking about using data to change the nature of customer relationships and boost profitability. That doesn't happen by chance. That requires, and I can now say having gone through that with different institutions [...]
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own definition. So when I have these types of conversations, I like to create some shared meaning. [...]
LISTEN NOW "Data analytics comes up. So it's almost like you can't take a breath today without talking, ‘Let's talk data,’ but at the same time, you know, data's what makes the world go round, and it's what's [...]
LISTEN NOW "Creating a value proposition that is more focused — like a laser, not a light bulb — on solving the core challenges that their customers are facing in their day-to-day lives is going to be a [...]
LISTEN NOW "If I offer you a choice between $5 today and $100 in a year, you're really unlikely to want to take that bigger later reward. And we find that this is even more true when you [...]
LISTEN NOW "The smartest technology people I've seen are the ones that were smart enough to get the businesspeople driving the technology project." Episode Summary EPISODE: 69 with guest: Austin Adams Retired [...]
LISTEN NOW "Let's solve our problems plus make sure that we have a great heritage to leave to the future generations. That's why we are very concerned as an institute about sustainability and the future of our planet, [...]
LISTEN NOW ''Finance is the root of everything we need to get things done. So the role of banking should probably be the number one thing in our lives, but we've turned it into a series of transactions [...]
LISTEN NOW "I don't think AI is a scary thing. When we talk about AI, everybody thinks chatbots, but I think we can create some really cool stuff internally that frees up our employees' time and reduces a [...]
LISTEN NOW "We try to incorporate customer feedback into everything that we do. I think that's a fundamental part of building a business. You want your customers to be happy, but sometimes our customers come up with really [...]
LISTEN NOW "One of the elements that I really try to bring into that digital space is that understanding of meeting someone where they're at — what they might be feeling when they are opening our app, when [...]
LISTEN NOW “Know your members, know your customers, know what they're all about; understand your culture, your users, and become an expert in that. Become an expert in your internal project management processes, your internal desires and goals, and [...]
LISTEN NOW "We are an industry that touches every aspect of our lives. No matter who you are, take a step back and say that it's okay that we have to change our way of thinking because I [...]
LISTEN NOW "Consumers are four and a half times more likely to recommend a brand to their friends and family if they believe in its social purpose and what it's doing for its community." Episode Summary [...]
LISTEN NOW "The fact is putting a lone wolf to solve technology does nothing. You have to build it into your culture." Episode Summary EPISODE: 28 with guest: Dion Lisle Managing Partner [...]
LISTEN NOW "I feel like, if I buy Nike shoes, I'm going to be as good as Serena Williams." Episode Summary EPISODE: 26 with guest: Shondell Varcianna Founder & CEO Varci Media [...]
LISTEN NOW "Your branding is how a member feels about the credit union." Episode Summary EPISODE: 22 with guest: Eric Isham CEO Omnicommander Episode Summary Eric Isham, [...]
LISTEN NOW ”But this idea of constantly being watched and constantly being tracked and constantly having all of your data moves to a bigger entity where they are a company or a government or whatever. That sounds really, [...]
LISTEN NOW “If you get out of the hardware business, that doesn't mean you're getting out of the technology business. It just means you're having somebody else do all the grunt work. So, you can focus on the [...]
LISTEN NOW "I think it would be hard to find an organization that would admit that they were completely prepared for what unfolded last year. But I think the ones that have been able to handle it the [...]
LISTEN NOW “If you, as a solution provider, are not focused on what the end member is experiencing, then you're going to fail — or you probably should fail — because it's not just about the internal cost [...]
LISTEN NOW “If you're going to remote work for the first time, establish with your coworkers and your boss what the expectations are around ‘How much am I going to communicate with you throughout the day [and] at [...]
