“The best customer service is no service at all.” Episode Summary EPISODE: 153 with guest: Rohit Jayachandran Head of Banking & Financial Services Mphasis Episode Summary [...]
“You always want to be in a room where you're being challenged.” Episode Summary EPISODE: 152 with guest: Tommy Cotter Director of Data Products Benzinga Episode [...]
“Why should I bank with you?” Episode Summary EPISODE: 149 with guest: Corey Wrinn Managing Director Rivel Banking Research Episode Summary In the latest episode of the Digital Banking Podcast, host Josh DeTar welcomed Corey Wrinn, managing director of Rivel Banking Research. Wrinn brought a data-driven lens to the conversation, and the two wasted little time getting into what the research actually shows about where community banking is headed. The bulk of the [...]
“Data tells the truth even when opinions don't.” Episode Summary EPISODE: 147 with guest: Parijat Banerjee Financial Services Global Business Head LatentView Analytics Episode Summary In [...]
“AI can give us the numbers, but it can't give us the strategy to think through it.” Episode Summary EPISODE: 143 with guest: Jamie Sumner Partner VB Sentry LLC [...]
“It's not gaming the system, it's understanding it.” Episode Summary EPISODE: 142 with guest: JB Orecchia President & CEO Savvymoney Episode Summary In the latest episode [...]
“Maximizing and taking advantage of the opportunities that are given to you in life is really the key to success.” Episode Summary EPISODE: 141 with guest: Keith Smith CEO & Founder Payouts [...]
“There’s no entrepreneur out there, no one who’s building a business, that doesn’t have a hard day and get up and question whether they should be doing this or not.” Episode Summary EPISODE: [...]
“Bank of America hasn't made any investments in a Goodwill Bank account for you, whereas your local community bank makes regular investments.” Episode Summary EPISODE: 138 with guest: Frank Hopkins Founder & CEO [...]
“Are we over-pivoting on AI for problems that may not really need artificial intelligence or Gen AI? It could be simple automation, simple digitization.” Episode Summary EPISODE: 137 with guest: Barath Narayanan Global [...]
“A business that doesn’t evolve every day is a business that’s cursing itself to death. It’s priming itself for a tough future, ’cause if everything else around you moves very fast and you’re not moving, it’s hard. The [...]
“Credit unions are always at the top of the list with around 60 to 70% trustworthiness. I mean, that is huge. That’s a huge differentiator.” Episode Summary EPISODE: 135 with guest: Crissi Cole [...]
"Cybersecurity is this incredibly broad domain. You can't just nail or achieve great security in technology or on the human side alone. It always takes both. You can build an incredibly secure system from a pure technology point of [...]
"There are folks creating lifestyle businesses in consulting, but what we're trying to do is massively impact our clients. Our success is directly driven by our client's success. That's it. There's no other way to look at it." [...]
“If I'm already a customer, why do I have to fill out information if I'm already a customer? So behind the scenes—as you and I know—there's the whole SSO component in moving the data over and making it secure. [...]
"We have to overcome the perception that smaller financial institutions have inferior digital solutions. By enabling local banks and credit unions to compete, we can change that narrative and build trust." Episode Summary EPISODE: [...]
"Good managers are going to work very closely with those managers. It takes time to develop that level of confidence, which turns into trust, and God willing, friendship, and then you can let go of the reins." Episode [...]
"The banks in the U.S. today, and actually the banks globally, are in this massive transition period. And that transition means that a lot of changes, small or big, need to be made. And it’s going to be like, [...]
"Customers are demanding more from their banks. They want the same level of convenience and personalization that they experience in other industries. This means banks need to be investing in technology that allows them to provide a seamless, digital-first [...]
"We need to become thinkers. We need to become less doers and more thinkers." Episode Summary EPISODE: 103 with guest: Chris Aliotta President & CEO Quantalytix Episode [...]
"How do we achieve that through digital platforms, and how do we achieve that through brick and mortar platforms? How do we achieve that by marrying the two?" Episode Summary EPISODE: 102 with [...]
"The dream is all the way to the right but the more of these tools and things you put in place, the more I think you're going to get that type of interaction [...] You've got to change things [...]
“I’m a huge fan of respective arguing and just presenting different positions. I want to hear other people’s perspectives and maybe somebody will change mine.” Episode Summary EPISODE: 84 with guest: James Burke-Frazier [...]
LISTEN NOW "We're trying to find ways to fight that. Fraud will get worse, it'll become very painful, and then we'll get to a position where it becomes so painful that [...] we will find a solution to overcome [...]
LISTEN NOW "There's a fear of loss and that prevents a lot of people from investing in the first place. But then when you couple that with feeling like you don't know enough about investing, it essentially paralyzes [...]
LISTEN NOW "For me, the biggest question is how do I be a better buyer? Right. Especially in the tech space because it's a more sophisticated interaction." Episode Summary EPISODE: 79 with guest: [...]
LISTEN NOW "If you think of the number of huge deep-pocket companies who now want to be a part of this experience and want to offer a sort of bill pay experience, it's because they know it is [...]
LISTEN NOW "National Community Reinvestment Coalition did mystery shopping and saw that Black and Brown borrowers weren't contacted by their banks for loan deferrals, for information about PPP loans." Episode Summary EPISODE: 72 [...]
LISTEN NOW I think the most powerful thing in the world, when it comes to marketing, is word of mouth, right? So in a niche, if you service people very well, word of mouth happens, and then you [...]
LISTEN NOW "It's one thing to have a product idea; it's another to really understand a bank, and how it works, and what all goes into implementing new technology into a bank, and what all is involved with [...]
LISTEN NOW ''We can't solve every problem that banks and credit unions have. You can't solve every problem that your customer has. You're not going to make them not download apps on their phone. Sometimes people download apps [...]
LISTEN NOW "The concept of digital transformation can't just be a copy-paste from an old website to a mobile phone experience. It needs to be something that is thought through from the ground up and designed with digital [...]
LISTEN NOW "Financial institutions have to have the scalable systems in place to be able to do both — to automate and figure out that, 'We keep sending Josh text messages, but he never ever responds to one; [...]
LISTEN NOW ''One of our early investor advisors — the head architect of Zelle — when we first met with him, said, ‘Look, I think over the next five to 10 years’ — and this was three years [...]
LISTEN NOW ''In our recruiting, we look for people who are curious because our observation has been that curious people don't say, 'Oh, I couldn't do this because of this.' Curious people say, 'Hey, did you know we [...]
LISTEN NOW "The core philosophy, which still remains true, is: What app or what user or what devices that user has access to, and how are we going to get them back to engage with the platform and [...]
LISTEN NOW "Do everything you can locally because if you're doing it with a local institution, those profits are going to be literally poured back into your local economy and your local people." Episode Summary [...]
LISTEN NOW "I hope nobody ever comes away with, 'Lou told me that I should be investing in cryptocurrency because I could get rich.' I'm not a big fan of people who think like that. And you hear [...]
LISTEN NOW "Dora comes from Dora Maxwell, who was a pioneer in the credit union industry in the Northeast and helped form hundreds of credit unions. I think it's more fitting for what we're doing because while Dora [...]
LISTEN NOW "Data's just data. What really delivers value is the information we could recreate out of the data." Episode Summary EPISODE: 50 with guest: George Estrada Principal Strategic Advisor for Credit [...]
LISTEN NOW "We make things way too hard. I've been in the industry for a number of years, and sometimes we make it hard for our clients to do business with us when that doesn't have to be [...]
LISTEN NOW “As long as you're learning, you're not failing. You might not have met the business objectives. To me, that's not a failure — as long as we knew what they were, measured them accurately, knew what [...]
LISTEN NOW "If you don't have a very ironed-out, streamlined, easy, seamless, intuitive process that might have six questions instead of five, then users are more likely to abandon that process and go to somebody else that has a [...]
LISTEN NOW "We always talk about user-centered design, service design, and putting the consumer at the center of everything you do. I think it's hard to say that you lose by doing that. I really do believe that [...]
LISTEN NOW "I think it's still all exploratory right now. 20, 30, 50 years from now, I think 90% of the cryptos available today won't exist, but there are probably 9,000 more that will. I think you have [...]
LISTEN NOW "We need to start thinking like tech companies, because we've got cash apps, we've got Apple Pay, we've got Venmo. Everything is coming out of the woodwork, and I just really see a big shift happening [...]
LISTEN NOW "I don't want the small financial institutions, the middle size, the large ones to go away. I want them to flourish because they have a purpose. And I think everybody should and does work well together [...]
LISTEN NOW "The providers of fintech for community FIs offer too much that doesn't work well. That's almost like the old school, like the Blackberry model versus the Apple model. The Blackberry had a ton of great capability, [...]
LISTEN NOW "We're always pushing toward change. It's, how do we improve? How do we make it better? And there's always something that can make it better." Episode Summary EPISODE: 27 with guest: [...]
LISTEN NOW ''We used to say, 'We want all of your money and all of your transactions and everything to be one financial institution. ' Well, that's not how it works anymore. Most people are digital nomads, and [...]
LISTEN NOW ''Younger community members, younger members of a credit union or of a community financial institution, want to be aligned with organizations that are giving back that are doing good, and that doesn't just feel like corporate [...]
LISTEN NOW “If you've ever been to New Orleans and the mouth of the Mississippi, seeing that river roll by. Think about that as the amount of data that's rolling through, say an average Telco per second. And [...]
LISTEN NOW " Ilove to follow companies like Amazon and Google and to see what they're doing because they're paving the way. I always keep an open mind and think what may sound ridiculous today may be interesting [...]
"Data is data is data. It doesn't matter if you're taking it from a phone system, from online banking, or from healthcare. It's data. It's ones and zeros. What you do with that, that's really where the magic [...]
LISTEN NOW “I think the most challenging thing for marketing teams is how to be agile today. We all run [throughout] the day. We all have a lot of tasks, not only work tasks but also in our [...]
LISTEN NOW “If everything we rely on is housed by one or two or three large organizations whose sole purpose is to just make a lot of money, [it] feels scary as a consumer that I would be [...]
