Why AI Can’t Replace Strategy, with Jamie Sumner.
“AI can give us the numbers, but it can't give us the strategy to think through it.” Episode Summary EPISODE: 143 with guest: Jamie Sumner Partner VB Sentry LLC [...]
AI, Credit Scores and Consumer Trust, with JB Orecchia.
“It's not gaming the system, it's understanding it.” Episode Summary EPISODE: 142 with guest: JB Orecchia President & CEO Savvymoney Episode Summary In the latest episode [...]
Why real-time payments still leave gaps for consumers, with Keith Smith.
“Maximizing and taking advantage of the opportunities that are given to you in life is really the key to success.” Episode Summary EPISODE: 141 with guest: Keith Smith CEO & Founder Payouts [...]
Solving Payments for the Marginalized, with Kosta Scholiadis.
“There’s no entrepreneur out there, no one who’s building a business, that doesn’t have a hard day and get up and question whether they should be doing this or not.” Episode Summary EPISODE: [...]
Technology Meets Trust: The Real Role of Digital Banking, with Frank Hopkins.
“Bank of America hasn't made any investments in a Goodwill Bank account for you, whereas your local community bank makes regular investments.” Episode Summary EPISODE: 138 with guest: Frank Hopkins Founder & CEO [...]
Navigating AI Hype and Reality in Banking, with Barath Narayanan.
“Are we over-pivoting on AI for problems that may not really need artificial intelligence or Gen AI? It could be simple automation, simple digitization.” Episode Summary EPISODE: 137 with guest: Barath Narayanan Global [...]
Pushing Past Comfort Zones to Drive Real Innovation, with Emiliano Giacchetti.
“A business that doesn’t evolve every day is a business that’s cursing itself to death. It’s priming itself for a tough future, ’cause if everything else around you moves very fast and you’re not moving, it’s hard. The [...]
Breaking the Wealth Rules: Crissi Cole on Ditching Budgets and Building Real Financial Freedom
“Credit unions are always at the top of the list with around 60 to 70% trustworthiness. I mean, that is huge. That’s a huge differentiator.” Episode Summary EPISODE: 135 with guest: Crissi Cole [...]
Cybersecurity and Payments: A Love-Hate Relationship with Thomas Müller
"Cybersecurity is this incredibly broad domain. You can't just nail or achieve great security in technology or on the human side alone. It always takes both. You can build an incredibly secure system from a pure technology point of [...]
Balancing AI and the Human Touch, with Jenn Addabbo
"There are folks creating lifestyle businesses in consulting, but what we're trying to do is massively impact our clients. Our success is directly driven by our client's success. That's it. There's no other way to look at it." [...]
What Financial Institutions Get Wrong About Their Own Policies with Law Helie
“If I'm already a customer, why do I have to fill out information if I'm already a customer? So behind the scenes—as you and I know—there's the whole SSO component in moving the data over and making it secure. [...]
Why Community FIs Must Rethink Customer Retention with Har Rai Khalsa
"We have to overcome the perception that smaller financial institutions have inferior digital solutions. By enabling local banks and credit unions to compete, we can change that narrative and build trust." Episode Summary EPISODE: [...]
Strategies of a Disruptor Bank: Building Trust, Tech, & Niche Banking with Andrew Sagliocca
"Good managers are going to work very closely with those managers. It takes time to develop that level of confidence, which turns into trust, and God willing, friendship, and then you can let go of the reins." Episode [...]
Exploring Open Banking: Global Insights with Sebastien Taveau
"The banks in the U.S. today, and actually the banks globally, are in this massive transition period. And that transition means that a lot of changes, small or big, need to be made. And it’s going to be like, [...]
CCG Catalyst’s Vision for the Future with Tyler Brown
"Customers are demanding more from their banks. They want the same level of convenience and personalization that they experience in other industries. This means banks need to be investing in technology that allows them to provide a seamless, digital-first [...]
Reshaping the Industry: The Rise of Open Banking and Non-Bank Lending with Chris Aliotta
"We need to become thinkers. We need to become less doers and more thinkers." Episode Summary EPISODE: 103 with guest: Chris Aliotta President & CEO Quantalytix Episode [...]
The Fusion of Physical and Digital Banking: Insights with Donovan Forrai
"How do we achieve that through digital platforms, and how do we achieve that through brick and mortar platforms? How do we achieve that by marrying the two?" Episode Summary EPISODE: 102 with [...]
Stephen Baker on Evolving the Branch: Digital Meets Physical Banking
"The dream is all the way to the right but the more of these tools and things you put in place, the more I think you're going to get that type of interaction [...] You've got to change things [...]
James Burke-Frazier: The Genuine Drive Behind Credit Union Innovation
“I’m a huge fan of respective arguing and just presenting different positions. I want to hear other people’s perspectives and maybe somebody will change mine.” Episode Summary EPISODE: 84 with guest: James Burke-Frazier [...]
Understanding the Evolving Landscape of Financial Fraud, with Uku Tomikas
LISTEN NOW "We're trying to find ways to fight that. Fraud will get worse, it'll become very painful, and then we'll get to a position where it becomes so painful that [...] we will find a solution to overcome [...]
Financial Freedom and Breaking Cycles: David Dindi’s Vision
LISTEN NOW "There's a fear of loss and that prevents a lot of people from investing in the first place. But then when you couple that with feeling like you don't know enough about investing, it essentially paralyzes [...]
You Have to Get the Human Part Right First, With Ryan Canin
LISTEN NOW "For me, the biggest question is how do I be a better buyer? Right. Especially in the tech space because it's a more sophisticated interaction." Episode Summary EPISODE: 79 with guest: [...]
ChatGPT Will Lead to a Unified Digital Life Experience, With Mason Stone, Director of National Sales at Paymentus
LISTEN NOW "If you think of the number of huge deep-pocket companies who now want to be a part of this experience and want to offer a sort of bill pay experience, it's because they know it is [...]
How to Implement DEI In Your Organization, With Shannan Herbert, the EVP of Inclusive Credit at Stratyfy
LISTEN NOW "National Community Reinvestment Coalition did mystery shopping and saw that Black and Brown borrowers weren't contacted by their banks for loan deferrals, for information about PPP loans." Episode Summary EPISODE: 72 [...]
Think Big, Start Small, Move Quickly, With Ashish Garg of Eltropy
LISTEN NOW I think the most powerful thing in the world, when it comes to marketing, is word of mouth, right? So in a niche, if you service people very well, word of mouth happens, and then you [...]
Bridging the Language Gap Between Fintechs and Community FIs, With Lisa Gold Schier
LISTEN NOW "It's one thing to have a product idea; it's another to really understand a bank, and how it works, and what all goes into implementing new technology into a bank, and what all is involved with [...]
Balancing Collaboration and Competition, With Danny Payne of Jack Henry
LISTEN NOW ''We can't solve every problem that banks and credit unions have. You can't solve every problem that your customer has. You're not going to make them not download apps on their phone. Sometimes people download apps [...]
Banking on Engagement, With Michael Bank, the Co-Founder of Blip Labs
LISTEN NOW "The concept of digital transformation can't just be a copy-paste from an old website to a mobile phone experience. It needs to be something that is thought through from the ground up and designed with digital [...]
Account Holder Communications: Choosing the Right Channel at the Right Time, With Gregg Hammerman
LISTEN NOW "Financial institutions have to have the scalable systems in place to be able to do both — to automate and figure out that, 'We keep sending Josh text messages, but he never ever responds to one; [...]
The Time for Collaborative Banking Is Now, With Landon Glenn
LISTEN NOW ''One of our early investor advisors — the head architect of Zelle — when we first met with him, said, ‘Look, I think over the next five to 10 years’ — and this was three years [...]
Don’t Forget to Include Your Employees in Digital Transformation, with John Findlay, CEO of LemonadeLXP
LISTEN NOW ''In our recruiting, we look for people who are curious because our observation has been that curious people don't say, 'Oh, I couldn't do this because of this.' Curious people say, 'Hey, did you know we [...]
Open Banking, Conversational AI and a Whole Lot More, with Dan Black of Boost.ai
LISTEN NOW "The core philosophy, which still remains true, is: What app or what user or what devices that user has access to, and how are we going to get them back to engage with the platform and [...]
Determine Your Strategic Goals Before Selecting a Fintech Partner, with Don Shafer, Co-founder & Chief Evangelist at Quilo
LISTEN NOW "Do everything you can locally because if you're doing it with a local institution, those profits are going to be literally poured back into your local economy and your local people." Episode Summary [...]
Cryptocurrency and the Community FI, With Lou Grilli of PSCU
LISTEN NOW "I hope nobody ever comes away with, 'Lou told me that I should be investing in cryptocurrency because I could get rich.' I'm not a big fan of people who think like that. And you hear [...]
Leveraging Technology to Serve the Underserved, with Kristi Kenworthy of Dora Financial
LISTEN NOW "Dora comes from Dora Maxwell, who was a pioneer in the credit union industry in the Northeast and helped form hundreds of credit unions. I think it's more fitting for what we're doing because while Dora [...]
Good Decisions Require Good Data and Good Accountholder Understanding, with George Estrada, Principal Strategic Advisor for Credit Unions at AWS
LISTEN NOW "Data's just data. What really delivers value is the information we could recreate out of the data." Episode Summary EPISODE: 50 with guest: George Estrada Principal Strategic Advisor for Credit [...]
How to Adapt to the Evolution of Payments With Melissa Kopp of Neural Payments
LISTEN NOW "We make things way too hard. I've been in the industry for a number of years, and sometimes we make it hard for our clients to do business with us when that doesn't have to be [...]
How to Balance People and Technology to Provide an Exceptional User Experience With Jeff Keltner of Upstart
LISTEN NOW “As long as you're learning, you're not failing. You might not have met the business objectives. To me, that's not a failure — as long as we knew what they were, measured them accurately, knew what [...]
Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia
LISTEN NOW "If you don't have a very ironed-out, streamlined, easy, seamless, intuitive process that might have six questions instead of five, then users are more likely to abandon that process and go to somebody else that has a [...]
What Digital Transformation Is and Isn’t, with Craig McLaughlin of Finalytics.ai
LISTEN NOW "We always talk about user-centered design, service design, and putting the consumer at the center of everything you do. I think it's hard to say that you lose by doing that. I really do believe that [...]
Thoughts on Friction, Fintechs and Focus, With Bryce Deeney of equipifi
LISTEN NOW "I think it's still all exploratory right now. 20, 30, 50 years from now, I think 90% of the cryptos available today won't exist, but there are probably 9,000 more that will. I think you have [...]
Digital Marketing is Tricky for Credit Unions but Essential, Says Kristin Harrison of Web Strategies
LISTEN NOW "We need to start thinking like tech companies, because we've got cash apps, we've got Apple Pay, we've got Venmo. Everything is coming out of the woodwork, and I just really see a big shift happening [...]
How to Manage the Due Diligence Process When Choosing a Technology Provider — Shaun Murray, the CEO of Enhanced Software Products, Inc.
LISTEN NOW "I don't want the small financial institutions, the middle size, the large ones to go away. I want them to flourish because they have a purpose. And I think everybody should and does work well together [...]
Community FIs should lean into local, with Geoff Knapp of Allied Payment Network
LISTEN NOW "The providers of fintech for community FIs offer too much that doesn't work well. That's almost like the old school, like the Blackberry model versus the Apple model. The Blackberry had a ton of great capability, [...]
The Importance of a Personal Experience in Digital Banking with Joel Schwartz of DoubleCheck Solutions
LISTEN NOW "We're always pushing toward change. It's, how do we improve? How do we make it better? And there's always something that can make it better." Episode Summary EPISODE: 27 with guest: [...]
Keeping Pace With Big Banks by Adopting Their Technology. Insights From Brenda DiMuro, Regional Sales Manager at CO-OP Financial Services
LISTEN NOW ''We used to say, 'We want all of your money and all of your transactions and everything to be one financial institution. ' Well, that's not how it works anymore. Most people are digital nomads, and [...]
Managing Your Money Means Managing Your Giving, Too. So Says Gideon Taub, Founder of Pinkaloo
LISTEN NOW ''Younger community members, younger members of a credit union or of a community financial institution, want to be aligned with organizations that are giving back that are doing good, and that doesn't just feel like corporate [...]
How Can Data and Applied Analytics Help Credit Unions Deliver a Better Member Experience in the Digital Era – Tim VanTassel from FICO
LISTEN NOW “If you've ever been to New Orleans and the mouth of the Mississippi, seeing that river roll by. Think about that as the amount of data that's rolling through, say an average Telco per second. And [...]
The Importance of Personalized Digital Experience in the Finance Industry with Mickey Goldwasser
LISTEN NOW " Ilove to follow companies like Amazon and Google and to see what they're doing because they're paving the way. I always keep an open mind and think what may sound ridiculous today may be interesting [...]
Innovating to Improve Lives of CU Members and Employees
"Data is data is data. It doesn't matter if you're taking it from a phone system, from online banking, or from healthcare. It's data. It's ones and zeros. What you do with that, that's really where the magic [...]
Why Credit Unions & Community Banks Need to Pair Digital Banking with Digital Marketing
LISTEN NOW “I think the most challenging thing for marketing teams is how to be agile today. We all run [throughout] the day. We all have a lot of tasks, not only work tasks but also in our [...]
CUProdigy’s Community-Oriented Approach to Digital Banking for Credit Unions
LISTEN NOW “If everything we rely on is housed by one or two or three large organizations whose sole purpose is to just make a lot of money, [it] feels scary as a consumer that I would be [...]