Just like member centricity, credit unions have always been about inclusivity. After all, credit unions were created to meet the financial needs of people who were marginalized by bigger, greedier financial institutions. However, a couple of things have changed over the years.
First, even though credit unions have always wanted to be inclusive, actually reaching the people they claimed to include has been a challenge. Luckily, this is a challenge that can be solved in large part with technology. Today, more people than ever have access to technology. And that means more people than ever are reachable and servable by credit unions.
The other thing that’s changed is the very meaning of the word inclusive. Actually, that’s not true. What’s changed is our understanding of the word inclusive. The word itself says it all. It means we’re supposed to include everybody. Not just people who look like us or sound like us or act like us. Everybody. Some may argue that we have a long way to go as a society in this respect, but at Tyfone, we firmly believe that credit unions are well-positioned to lead the way.