Bridging Tech and Business in Banking with Jin Gwak



Jin Gwak

Episode Summary

In this episode of the Digital Banking Podcast, Josh DeTar sits down with Jin Gwak from AmeriCU Credit Union to dive into the intricacies of modern banking. They discuss the importance of understanding different perspectives within an organization, emphasizing the need for business analysts and committees to bridge various business units. This ensures everyone is on the same page, fostering a cohesive approach to challenges.

Jin highlights the significance of humility and empathy in leadership. She believes in meeting people where they are, understanding that while some may think technologically, others might lean towards business. This balance is crucial in ensuring effective communication and problem-solving within the institution.

Lastly, the conversation touched on the acceptance of failure. Jin stresses that aiming for absolute perfection can be paralyzing. Instead, setting clear milestones and understanding that unforeseen challenges will arise is key. The focus should be on learning, adapting, and moving forward.

Key Insights

Bridging Business and Technology

Jin Gwak emphasizes the importance of understanding different perspectives within an organization. Business analysts and committees play a crucial role in connecting various business units. Regular meetings ensure everyone is informed and aligned. This cohesive approach ensures that technology and business strategies are harmonized, leading to more effective solutions and better communication.

The Power of Humility and Empathy in Leadership

Leadership in the digital age requires more than just technical know-how. Jin Gwak highlights the significance of humility and empathy. Leaders must meet people where they are, recognizing that while some think technologically, others are more business-oriented. This balance ensures effective communication and problem-solving, fostering a collaborative environment where everyone feels valued.

Acceptance of Failure as a Growth Tool

The conversation touches on the importance of accepting failure. Jin believes that aiming for perfection can be paralyzing. Instead, organizations should set clear milestones, understanding that challenges will arise. The focus should be on learning from these setbacks, adapting, and moving forward. This mindset promotes innovation and encourages teams to take calculated risks.

Guest At A Glance

Jin Gwak

Chief Digital & Information Officer

AmeriCU Credit Union

Find Jin On:


Powerhouse technologist with a unique perspective on the evolving role of CIOs in community financial institutions.

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