Hosted by Robbie Young, this podcast shines a spotlight on the innovators shaping the future of the credit union movement, and Josh’s story is a perfect fit.

In this episode, he shares how a credit union helped him during a pivotal time in his life, igniting a lifelong passion for supporting the industry.

Josh dives into timely topics including the evolving role of digital banking in member engagement, the growing complexity of indirect lending, and how credit unions can stay connected in an increasingly digital-first world.

He also underscores a critical theme: the need to balance frictionless digital self-service with meaningful human connection. That belief, inspired by his personal journey and the leadership of Tyfone’s CEO Siva G. Narendra, is woven into everything he does.

Rather than competing with megabanks on scale, Josh urges credit unions to double down on what makes them unique: strong community ties, a member-centric culture, and the “warm and fuzzy” service experience that big banks simply can’t replicate.

In today’s high-tech world, those human qualities aren’t a weakness, they’re a competitive edge.

Tune in to hear Josh’s insights on how credit unions can thrive by staying true to who they are!