CASE STUDY
Vibe Credit Union empowers members with real-time loan skip relief.
Read our exclusive case study with Vibe Credit Union, a $1.4 billion financial institution headquartered in Novi, Michigan.
To meet growing demand for faster, more convenient digital options, Vibe partnered with Tyfone to implement a Skip-A-Pay solution. Members can skip eligible loans online, while staff can assist those who prefer to call or visit branches using the same system. The result is a self-service loan skip program that supports members year-round, improves internal efficiency, and has generated over $100,000 in annual revenue without impacting credit scores.
Find out what this case study showcases.
Vibe Credit Union modernized its Skip-A-Pay program with self-service skips, eliminating manual bottlenecks and empowering members to act immediately.
Skip volume increased by 11.45% in just a year, generating over $100,000 in annual revenue while maintaining transparent, member-friendly pricing.
Usage of in-app messages, online banking, and texts to drive greater Skip-A-Pay adoption and engagement.
Vibe’s member-first approach with Tyfone to deliver smooth operations and a fast, easy experience.
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“Tyfone’s Skip-A-Pay has been a game-changer, delivering significant time savings for our internal teams and enabling us to provide the instant, delightful service our members deserve.”
Andrea Finnerty, Digital Banking Manager
Vibe CU
The Tyfone difference.
Leading financial institutions nationwide partner with Tyfone to achieve strategic objectives, retain account holders, acquire new business, and turn their vision into reality.
In contrast to legacy systems that only offer visibility of the past and present, Tyfone is dedicated to providing your account holders with a forward-looking perspective. Our vision of the modern digital banking experience extends beyond just balance checking or bill payments. We consider our digital banking platform as an extension of the financial institution, empowering account holders to comprehensively manage their entire financial lives.
At Tyfone, we deliver a robust, modern, and secure digital platform that seamlessly combines high configurability with the cost-efficiency of a Software as a Service (SaaS) model. This ensures both you and your users have access to a flexible digital banking solution accessible from any device. Our digital banking platform works on screens of all sizes, whether on a large desktop monitor or a small mobile device.
