India
Senior Support Engineer
No. of Positions
One
Experience
4+ years
Salary
As required
To apply, email careers@tyfone.com with the job title as the subject line.
About the role:
At Tyfone, the Product Support team maintains our digital banking products. We seek a Level-2 Support Engineer to provide in-depth technical support for our online and mobile banking applications. The ideal candidate will possess a strong blend of technical expertise and problem-solving skills to troubleshoot and resolve complex issues effectively. This role requires a collaborative individual who can work closely with the front-end team, engineering, and other stakeholders to ensure optimal application performance and customer satisfaction.
Role & Responsibilities:
- Provide advanced technical support for online and mobile banking applications, including troubleshooting, issue resolution, and root cause analysis.
- Serve as a liaison between the support team and the back-end development team to facilitate efficient issue resolution and process improvement.
- Collaborate with engineering teams to identify, analyze, and resolve complex technical issues impacting application performance and stability.
- Leverage a strong understanding of software development lifecycle, coding practices, and agile methodologies to contribute to the overall product development process.
- Participate in release management activities, including testing, deployment, and post-release support.
- Utilize JIRA for effective issue tracking, management, and collaboration.
- Demonstrate proficiency in JSON, XML, JavaScript, HTML5, RESTful APIs, and RDBMS concepts.
- Maintain in-depth knowledge of online and mobile banking systems and processes.
- Develop and maintain comprehensive documentation and knowledge base articles.
- Provide exceptional customer service by effectively communicating technical information to both technical and non-technical audiences.
- Keeping track of support/maintenance releases and resource availability.
- Providing release status updates to customers and Tyfone Management.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 4+ years of experience in technical support, preferably in a financial services environment.
- We are hiring for the Bengaluru location.
- Strong understanding of software development lifecycle, coding practices, and agile methodologies.
- Proficiency in JIRA and other project management tools.
- Hands-on experience with JSON, XML, JavaScript, HTML5, RESTful APIs, and RDBMS concepts.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to work effectively in a fast-paced, dynamic environment.
- Collaborating effectively across time zones to deliver exceptional customer service.
- Demonstrated ability to learn new technologies and adapt to changing requirements.
Preferred Qualifications:
- Experience with online and mobile banking applications.
- Knowledge of financial industry regulations and compliance requirements.
- Experience with scripting languages (e.g., Python, Perl).
- Experience with database administration and SQL.
To apply, email careers@tyfone.com with the job title as the subject line.
