The Good and the Bad of Customer Feedback, With Catherine Ordeman
LISTEN NOW EPISODE: 56 Catherine Ordeman Episode Summary Opinions are like … well, you know the saying. And that’s all customer feedback is – opinions. Some feedback is [...]
Don’t Forget to Include Your Employees in Digital Transformation, with John Findlay, CEO of LemonadeLXP
LISTEN NOW EPISODE: 55 John Findlay Episode Summary Traditionally, it’s always been your employees who are responsible for the “front line.” In the wake of digital transformation, has [...]
Open Banking, Conversational AI and a Whole Lot More, with Dan Black of Boost.ai
LISTEN NOW EPISODE: 54 Dan Black Episode SummaryEach new voice on The Digital Banking Podcast brings with it a fresh perspective that adds to the conversation, and this installment is no [...]
Determine Your Strategic Goals Before Selecting a Fintech Partner, with Don Shafer, Co-founder & Chief Evangelist at Quilo
LISTEN NOW EPISODE: 53 Don Shafer Episode Summary Are fintechs your financial institution’s enemy or its savior. Or something in between. The correct answer is, all of the [...]
Cryptocurrency and the Community FI, With Lou Grilli of PSCU
LISTEN NOW EPISODE: 52 Lou Grilli Episode Summary Think you understand cryptocurrency? More important, do you understand what it means to your community financial institution? Probably not as [...]
Leveraging Technology to Serve the Underserved, with Kristi Kenworthy of Dora Financial
LISTEN NOW EPISODE: 51 Kristi Kenworthy Episode SummaryThe core philosophy of credit unions is people helping people and enabling underbanked communities that don't have access to traditional financial institutions. While technology [...]
Good Decisions Require Good Data and Good Accountholder Understanding, with George Estrada, Principal Strategic Advisor for Credit Unions at AWS
LISTEN NOW EPISODE: 50 George Estrada Episode Summary George Estrada, Principal Strategic Advisor for Credit Unions at AWS, emphasizes that listening to the needs of your accountholders and [...]
How to Leverage Digital Banking Configuration to Provide Personalized Financial Solutions With Bill Kinnelly
LISTEN NOW EPISODE: 49 Bill Kinnelly Episode Summary It’s a constant balancing act for community financial institutions. If you use all your software ”out of the box,” you [...]
How to Adapt to the Evolution of Payments With Melissa Kopp of Neural Payments
LISTEN NOW EPISODE: 48 Melissa (Mel) Kopp Episode Summary Change is difficult for everyone – for some more than others. Communication – whether to employees or account holders [...]
Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia
LISTEN NOW EPISODE: 41 Jenn Markus Episode Summary By now it should be clear to all community financial institutions that digital transformation is both imperative and a never-ending [...]
