Chartway Credit Union is on the move.

The $3 billion-asset credit union in Virginia Beach plans to add two new branches in Virginia to bring total locations in the state to 18 and is in the midst of modernizing several other offices.

The institution has 13 additional branches in Utah and two in Texas.

Upgrades to the existing branches are focused on creating inviting, engaging spaces equipped with advanced technology to streamline transactions and enhance member experiences, the credit union said in a press release.

Opening new branches provides more opportunities for members and potential members to engage with Chartway. The credit union has almost 257,000 members.

In 2024, the credit union invested more than $10 million in its expansion effort.

“With our expanded services and innovative financial solutions, we’re committed to supporting every member’s journey – whether it’s through personal, business, or specialized banking products designed to help them succeed,” said Brian Schools, Chartway’s president and CEO in the release.

Additionally, Chartway plans to install 18 new direct tellers, also known as interactive teller machines, by the end of 2024.

Chartway installed nine of them in 2023 for a total of 50 across its network. The ITMs allow members to connect via two-way video with a team member from the convenience of their car or to conduct transactions as they would at any ATM.

The technology can reduce wait times by as much as 50%, the company said.

Chartway also recently designated its Sunset Branch in St. George, Utah, as a Juntos Avanzamos location – bringing the credit union’s total number of fully bilingual branches to six.

The designation signifies Chartway’s dedication to helping Hispanic and immigrant consumers navigate the U.S. financial system by offering relevant, affordable financial services, including a Spanish-language Chartway landing page.

Last year, Chartway formed a Credit Union Service Organization – Chartway Ventures – that invests in fintechs that complement its operations.

Chartway earned roughly $11.5 million through the third quarter of 2024, a 20% decrease from a year earlier, according to call report data from the National Credit Union Administration.

“Expanding our branch network and introducing technologies that provide more ease of access like dDirect tellers underscores our commitment to meeting our members where they are.”

 – Rob Keatts
Executive Vice President and Chief Strategy Officer
Chartway Credit Union