LISTEN NOW At the end of the day, there's going to be a hardcore group of members who want certain things delivered in a certain way. Depending on the factors, you bite the bullet, and you give them [...]
LISTEN NOW ''Younger community members, younger members of a credit union or of a community financial institution, want to be aligned with organizations that are giving back that are doing good, and that doesn't just feel like corporate [...]
LISTEN NOW "I wouldn't differentiate a small credit union from a large credit union, as far as what they're going to need or what they're going to want. Because, like I said, it's all the same." Episode [...]
LISTEN NOW "Security is not noticed until it fails. I would bet a hundred dollars that we are never going to have a member come to us and say, 'Well, your system was so secure.'" Episode Summary [...]
LISTEN NOW ”But this idea of constantly being watched and constantly being tracked and constantly having all of your data moves to a bigger entity where they are a company or a government or whatever. That sounds really, [...]
LISTEN NOW “If you've ever been to New Orleans and the mouth of the Mississippi, seeing that river roll by. Think about that as the amount of data that's rolling through, say an average Telco per second. And [...]
LISTEN NOW “If you get out of the hardware business, that doesn't mean you're getting out of the technology business. It just means you're having somebody else do all the grunt work. So, you can focus on the [...]
LISTEN NOW "I think it would be hard to find an organization that would admit that they were completely prepared for what unfolded last year. But I think the ones that have been able to handle it the [...]
LISTEN NOW " Ilove to follow companies like Amazon and Google and to see what they're doing because they're paving the way. I always keep an open mind and think what may sound ridiculous today may be interesting [...]
LISTEN NOW “I think a key component to doing this is spreading awareness, and then I think member experience. Because if you can make your platform attractive to younger people, I think younger people will use your platform [...]
LISTEN NOW “One of the things we’re really trying to do is make it so that we can spend more time with our members, or our potential members, learning about what their goals are [and] what they’re trying [...]
"Data is data is data. It doesn't matter if you're taking it from a phone system, from online banking, or from healthcare. It's data. It's ones and zeros. What you do with that, that's really where the magic [...]
LISTEN NOW "Credit unions should go out and introduce yourself to the community in a fun way, not selling. Just get out there, be there and show that you want to help and that you want to have [...]
LISTEN NOW “We’re trying to really make it so every channel has the same ability, so there are no restrictions to a member. They’re free to choose which ones they want. It’s their personal preference. It’s not because [...]
LISTEN NOW “If you, as a solution provider, are not focused on what the end member is experiencing, then you're going to fail — or you probably should fail — because it's not just about the internal cost [...]
LISTEN NOW “If you're going to remote work for the first time, establish with your coworkers and your boss what the expectations are around ‘How much am I going to communicate with you throughout the day [and] at [...]
LISTEN NOW “I think the most challenging thing for marketing teams is how to be agile today. We all run [throughout] the day. We all have a lot of tasks, not only work tasks but also in our [...]
LISTEN NOW “If everything we rely on is housed by one or two or three large organizations whose sole purpose is to just make a lot of money, [it] feels scary as a consumer that I would be [...]
LISTEN NOW “I feel like we've been a little blessed in that our organization is not … driven purely on ROI — they're driven on improved experience. So [what] we really measure is, is this the right idea [...]
