Rapid Change, Real Impact: Vit Shtyrkin on AI & Crypto Tools
“If my AI agents can help me get through my work faster so I can go spend more time with my kid at the park, that's a win, man. That's pretty cool.” Episode Summary [...]
Credit Scores & the Real Cost of Misinformation, with Christina Roman & Latreace Wells
"What we don't realize is the friend that has the really nice cars lives in a really small home and doesn't go out to eat. And the friend that lives in a really nice home drives a 1982 Honda." [...]
Mindset Shifts for Financial Leaders with JR Lay
"I don’t look at things through a lens of disruption, destroying. I look at this through a positive lens, which is transformation. It's the next step to honor what got us here. But what got us here, is it [...]
Beyond ChatGPT: The Hidden Infrastructure Powering AI with JB Baker
"We talk in the industry about this as the memory wall, and that is the gap between the processor's ability to consume data and the data pipeline’s ability to deliver data to the GPU." Episode Summary [...]
The Evolving Role of Security in Banking with Scott Fieber
"Fraudsters are incredibly sophisticated. From skimming devices to outright stealing tractors to rip ATMs out of walls, it’s an ongoing game of cat and mouse. Our job is to stay ahead with innovation and layered security so these attempts [...]
Navigating the AI Landscape in Financial Institutions with Shekhar Vemuri
“Banks have been going through this digital journey in some shape or form. First to automate the core system, the back office, ledgers, and making sure that everything reconciles. Then it started going to building muscles so that the [...]
Navigating Global Banking Trends: A Conversation with Donat Husjainov
"In China, the rapid adoption of super apps like WeChat has transformed the way people interact with financial services. These apps integrate everything—payments, messaging, e-commerce—into one platform, offering a seamless user experience that Europe and the U.S. are [...]
Mac Thompson: The Human Side of Banking & Understanding Customer Needs
"You have to run your bank off of your customers and your members, and you have to understand them really well and make sure that you're delivering what they're wanting, not so what you want for them, but [...]
Debbie Miglaw: Navigating Digital Communication
"There are newer technologies that can do that, so you don't necessarily have to go change the entire mortgage back office system. So, I think the good news is you can put a layer on top that can actually [...]
Evgeny Filichkin: Why Dubai is the Crypto Hub of the World
"Dubai has perfect legal grounds to flourish as a crypto hub. They do everything that crypto startups need to come to get financing and to flourish. So that's the center of attraction now. Secondly, the community here has [...]
Nichole Williamson: Community Banking Evolution and Opportunities
"Mistakes are going to happen and perfection is not the expectation ever we’re humans, we're all going to screw up at some point when you build strong relationships and loyalty with your clients, as you build that trust, when [...]
Brian Kaas on Navigating FinTech Partnerships for Community Financial Institutions
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones are irrelevant. The thing is these smaller credit unions know their members better than anybody else. [...]
Sarah Snell Cooke: Transforming Lives with Credit Unions
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones are irrelevant. The thing is these smaller credit unions know their members better than anybody else. [...]
Sanjib Kalita: In Fintech Today, It Takes an Ecosystem
"One big, big point is understanding your end consumer's needs. And if you use that as like a bit of a springboard for everything else, I think that will be helpful for however things evolve." Episode Summary [...]
Disrupting the Financial Services Supply Chain, with Sarah Howell
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own definition. So when I have these types of conversations, I like to create some shared meaning. [...]
The Future of Community Financial Institutions with Steven Ramirez
LISTEN NOW "If we're really talking about using data to change the nature of customer relationships and boost profitability. That doesn't happen by chance. That requires, and I can now say having gone through that with different institutions [...]
Changing While Staying the Same, with Troy Stang of GoWest Credit Union Association
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own definition. So when I have these types of conversations, I like to create some shared meaning. [...]
A Birdseye View of the Industry with Mike Lawson of CU Broadcast
LISTEN NOW "Data analytics comes up. So it's almost like you can't take a breath today without talking, ‘Let's talk data,’ but at the same time, you know, data's what makes the world go round, and it's what's [...]
The Modernization Imperative, With Tim Hamilton, Founder and CEO of Praxent
LISTEN NOW "Creating a value proposition that is more focused — like a laser, not a light bulb — on solving the core challenges that their customers are facing in their day-to-day lives is going to be a [...]
Getting Financial Education Right for Your Accountholders, With Sid Ratkiewicz of the Center for Advanced Hindsight at Duke University and Matt Iverson-Comelo of Moneymap
LISTEN NOW "If I offer you a choice between $5 today and $100 in a year, you're really unlikely to want to take that bigger later reward. And we find that this is even more true when you [...]
Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase
LISTEN NOW "The smartest technology people I've seen are the ones that were smart enough to get the businesspeople driving the technology project." Episode Summary EPISODE: 69 with guest: Austin Adams Retired [...]
The People Side of Banking, With Kareem Refaay of The London Institute of Banking & Finance
LISTEN NOW "Let's solve our problems plus make sure that we have a great heritage to leave to the future generations. That's why we are very concerned as an institute about sustainability and the future of our planet, [...]
Being Totally Prepared for an Uncertain Future, with Don MacDonald
LISTEN NOW ''Finance is the root of everything we need to get things done. So the role of banking should probably be the number one thing in our lives, but we've turned it into a series of transactions [...]
Embracing Technology to Improve Lives, With Brett Wooden
LISTEN NOW "I don't think AI is a scary thing. When we talk about AI, everybody thinks chatbots, but I think we can create some really cool stuff internally that frees up our employees' time and reduces a [...]
The Good and the Bad of Customer Feedback, With Catherine Ordeman
LISTEN NOW "We try to incorporate customer feedback into everything that we do. I think that's a fundamental part of building a business. You want your customers to be happy, but sometimes our customers come up with really [...]
How to Ensure Big Wins in Product Development, with Sarah Sprague Gerber of MoneyLion
LISTEN NOW "One of the elements that I really try to bring into that digital space is that understanding of meeting someone where they're at — what they might be feeling when they are opening our app, when [...]
Innovating and Getting the Most from Your Technology Investments Old and New – Chris Sachse and Brian Murphy
LISTEN NOW “Know your members, know your customers, know what they're all about; understand your culture, your users, and become an expert in that. Become an expert in your internal project management processes, your internal desires and goals, and [...]
Evolving Your Brand in the Digital Age, with Amy Herbig of The BA Group
LISTEN NOW "We are an industry that touches every aspect of our lives. No matter who you are, take a step back and say that it's okay that we have to change our way of thinking because I [...]
The Credit Unions 4 Kids impact, with Nick Coleman of Children’s Miracle Network Hospitals
LISTEN NOW "Consumers are four and a half times more likely to recommend a brand to their friends and family if they believe in its social purpose and what it's doing for its community." Episode Summary [...]
Digital Transformation Requires a Cultural Shift, With Dion Lisle
LISTEN NOW "The fact is putting a lone wolf to solve technology does nothing. You have to build it into your culture." Episode Summary EPISODE: 28 with guest: Dion Lisle Managing Partner [...]
Shondell Varcianna Explains the Essential Role Content Marketing Plays in Attracting and Retaining Ideal Customers
LISTEN NOW "I feel like, if I buy Nike shoes, I'm going to be as good as Serena Williams." Episode Summary EPISODE: 26 with guest: Shondell Varcianna Founder & CEO Varci Media [...]
Credit Unions Do a Terrible Job of Branding and Marketing – Eric Isham, CEO of Omnicommander
LISTEN NOW "Your branding is how a member feels about the credit union." Episode Summary EPISODE: 22 with guest: Eric Isham CEO Omnicommander Episode Summary Eric Isham, [...]
How Does Merle van den Akker See the Role of Emotions In People’s Money-Spending Habits?
LISTEN NOW ”But this idea of constantly being watched and constantly being tracked and constantly having all of your data moves to a bigger entity where they are a company or a government or whatever. That sounds really, [...]
The Vital Connection Between Technology and Credit Unions with John San Filippo of Finopotamus
LISTEN NOW “If you get out of the hardware business, that doesn't mean you're getting out of the technology business. It just means you're having somebody else do all the grunt work. So, you can focus on the [...]
Collin Campbell Outlines Tips for a Better Consumer Experience Within Credit Unions
LISTEN NOW "I think it would be hard to find an organization that would admit that they were completely prepared for what unfolded last year. But I think the ones that have been able to handle it the [...]
The Merging of FinTech and Credit Unions With Austin Wentzlaff of FinTech Accelerator
LISTEN NOW “If you, as a solution provider, are not focused on what the end member is experiencing, then you're going to fail — or you probably should fail — because it's not just about the internal cost [...]
COVID-19’s Impact on Credit Unions and Industry Professionals
LISTEN NOW “If you're going to remote work for the first time, establish with your coworkers and your boss what the expectations are around ‘How much am I going to communicate with you throughout the day [and] at [...]