About the role:

Reporting to the SVP of Product Management, the Sr Director of Product Management for Instant Payments is a pivotal role responsible for spearheading the development of cutting-edge real-time digital payment solutions for the banking industry. This role involves collaborating with various internal and external stakeholders to create and manage a suite of services aimed at revolutionizing the way money moves in real-time.

Responsibilities (including but not limited to):

• Product Management: Oversee the entire Payfinia payments and money movement product portfolio, encompassing product research, design, pricing, promotion, adoption, engagement, and transaction growth.
• Cross-functional Collaboration: Collaborate closely with key stakeholders from platform management, executive leadership, design, and development to gain a comprehensive understanding of features, solution alternatives, and technical feasibility.
• User-Centric Approach: Develop user personas, craft user stories, and provide user-verified input to the User Experience design process.
• Agile Planning: Prepare and maintain product backlog for release and sprint planning.
• Client Growth: Drive client revenue growth by identifying opportunities for expansion of instant payment and money movement use cases for the Payfinia platform and implementing marketing programs that boost user adoption, engagement, and transaction growth.
• Client Communication: Support client communication efforts, including webinars, newsletters, product releases, enhancements, rate increases, and other special notices as assigned.
• Client Engagement: Establish and facilitate client user groups to foster collaboration and gather valuable insights.
• Performance Metrics: Develop and implement KPIs, metrics, and reports to measure and manage the effectiveness and productivity of Tyfone’s client experience program.

Key Performance Indicators: Success in this role will be measured by achieving overall company goals related to Client Acquisition, Client Satisfaction, Client Retention, Contract Bookings, Revenue, and EBITDA.

Skills & Qualifications:

• Proactive Self-Starter: Strong bias for action, exceptional organizational skills, ability to multitask, attention to detail, and a commitment to follow through.
• Communication Skills: Excellent verbal, written, and presentation communication skills.
• Tech Savvy: Strong aptitude for technology and a deep understanding of how technology can be applied to various use cases.
• Analytical Thinker: Data-driven and results-oriented with robust analytical skills, critical thinking abilities, and a natural inclination for problem analysis and solving at both strategic and functional levels.
• Interpersonal Skills: Outstanding interpersonal skills with a proven track record of effectively collaborating across external and internal teams.
• Proficiency: Highly proficient in MS Office, including MS Word, PowerPoint, and Excel.

Education and Knowledge:

• Bachelor’s degree (or equivalent work experience) required. MBA preferred.
• 10+ years of relevant experience in technology-related companies.