The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Why Financial Education Should Start Early with Kim Butler
"It's so evident to me that the foundation of anybody's dollars, their personal financial space, must be that very boring, liquid savings account. [...]
The Evolving Role of Security in Banking with Scott Fieber
"Fraudsters are incredibly sophisticated. From skimming devices to outright stealing tractors to rip ATMs out of walls, it’s an ongoing game of cat [...]
Why Community FIs Must Rethink Customer Retention with Har Rai Khalsa
"We have to overcome the perception that smaller financial institutions have inferior digital solutions. By enabling local banks and credit unions to compete, [...]
Building Credit Union Loyalty Through Humor and Innovation with Laszlo Tallai
“I just went ahead one weekend… grabbed a WordPress theme, hosted it, and just started creating this Flat Earth Credit Union. I added [...]
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All Digital Banking Podcast Episodes
You Have to Get the Human Part Right First, With Ryan Canin
LISTEN NOW "For me, the biggest question is how do I be a better buyer? Right. Especially in the tech space because [...]
The Future of Community Financial Institutions with Steven Ramirez
LISTEN NOW "If we're really talking about using data to change the nature of customer relationships and boost profitability. That doesn't happen [...]
Changing While Staying the Same, with Troy Stang of GoWest Credit Union Association
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own [...]
A Birdseye View of the Industry with Mike Lawson of CU Broadcast
LISTEN NOW "Data analytics comes up. So it's almost like you can't take a breath today without talking, ‘Let's talk data,’ but [...]
Brad Hickey: Insights From the Founder of CU Build
LISTEN NOW "We are very interested in making sure that we're always building people up, because when we brought this buildathon concept [...]
ChatGPT Will Lead to a Unified Digital Life Experience, With Mason Stone, Director of National Sales at Paymentus
LISTEN NOW "If you think of the number of huge deep-pocket companies who now want to be a part of this experience [...]
The Modernization Imperative, With Tim Hamilton, Founder and CEO of Praxent
LISTEN NOW "Creating a value proposition that is more focused — like a laser, not a light bulb — on solving the [...]
How to Implement DEI In Your Organization, With Shannan Herbert, the EVP of Inclusive Credit at Stratyfy
LISTEN NOW "National Community Reinvestment Coalition did mystery shopping and saw that Black and Brown borrowers weren't contacted by their banks for [...]
The Relationship Between Digital Transformation and Team Motivation, With Jay Tkachuk of Golden 1 Credit Union
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own [...]
Getting Financial Education Right for Your Accountholders, With Sid Ratkiewicz of the Center for Advanced Hindsight at Duke University and Matt Iverson-Comelo of Moneymap
LISTEN NOW "If I offer you a choice between $5 today and $100 in a year, you're really unlikely to want to [...]
Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase
LISTEN NOW "The smartest technology people I've seen are the ones that were smart enough to get the businesspeople driving the technology [...]
Think Big, Start Small, Move Quickly, With Ashish Garg of Eltropy
LISTEN NOW I think the most powerful thing in the world, when it comes to marketing, is word of mouth, right? So [...]
Achieving Differentiation in a Crowded Market, With Aaron Wollner of Quontic Bank
LISTEN NOW "The more digital you get, the less of a personal touch in the human aspect you get. Our mission is [...]
Remaining Relevant Through Innovation, With Benjamin Maxim of MSUFCU
LISTEN NOW "We do have a member panel that's grown to about 680 people now, and we really offer them the opportunity [...]
Bridging the Language Gap Between Fintechs and Community FIs, With Lisa Gold Schier
LISTEN NOW "It's one thing to have a product idea; it's another to really understand a bank, and how it works, and [...]
Balancing Collaboration and Competition, With Danny Payne of Jack Henry
LISTEN NOW ''We can't solve every problem that banks and credit unions have. You can't solve every problem that your customer has. [...]