The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
From Call Centers to Digital Banking: Zach Eychaner’s Journey
"What's your end vision for what that loan experience should look like? And what are the things that need to be part [...]
Navigating Risk and Innovation in Credit Unions with Mike Tranum
"There's no vendor in the world that is going to know your institution and know members like you do as the organization. [...]
Sunrise Banks’ Eric Schurr on Merging Art and Strategy in Banking
"We can talk about black swans, but every organization should, at some point, in one of their scenarios somewhere, talk about the fact [...]
Nichole Williamson: Community Banking Evolution and Opportunities
"Mistakes are going to happen and perfection is not the expectation ever we’re humans, we're all going to screw up at some point [...]
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All Digital Banking Podcast Episodes
Account Holder Communications: Choosing the Right Channel at the Right Time, With Gregg Hammerman
LISTEN NOW "Financial institutions have to have the scalable systems in place to be able to do both — to automate and [...]
Being Totally Prepared for an Uncertain Future, with Don MacDonald
LISTEN NOW ''Finance is the root of everything we need to get things done. So the role of banking should probably be [...]
Branches Are Dead, According to Ron Shevlin, Chief Research Officer at Cornerstone Advisors
LISTEN NOW "Data's important, digital is important, but I think the biggest challenge for so many financial institutions is that their strategy [...]
Embracing Technology to Improve Lives, With Brett Wooden
LISTEN NOW "I don't think AI is a scary thing. When we talk about AI, everybody thinks chatbots, but I think we [...]
The Time for Collaborative Banking Is Now, With Landon Glenn
LISTEN NOW ''One of our early investor advisors — the head architect of Zelle — when we first met with him, said, [...]
The Good and the Bad of Customer Feedback, With Catherine Ordeman
LISTEN NOW "We try to incorporate customer feedback into everything that we do. I think that's a fundamental part of building a [...]
Don’t Forget to Include Your Employees in Digital Transformation, with John Findlay, CEO of LemonadeLXP
LISTEN NOW ''In our recruiting, we look for people who are curious because our observation has been that curious people don't say, [...]
Open Banking, Conversational AI and a Whole Lot More, with Dan Black of Boost.ai
LISTEN NOW "The core philosophy, which still remains true, is: What app or what user or what devices that user has access [...]
Determine Your Strategic Goals Before Selecting a Fintech Partner, with Don Shafer, Co-founder & Chief Evangelist at Quilo
LISTEN NOW "Do everything you can locally because if you're doing it with a local institution, those profits are going to be [...]
Cryptocurrency and the Community FI, With Lou Grilli of PSCU
LISTEN NOW "I hope nobody ever comes away with, 'Lou told me that I should be investing in cryptocurrency because I could [...]
Leveraging Technology to Serve the Underserved, with Kristi Kenworthy of Dora Financial
LISTEN NOW "Dora comes from Dora Maxwell, who was a pioneer in the credit union industry in the Northeast and helped form [...]
Good Decisions Require Good Data and Good Accountholder Understanding, with George Estrada, Principal Strategic Advisor for Credit Unions at AWS
LISTEN NOW "Data's just data. What really delivers value is the information we could recreate out of the data." Episode Summary [...]
How to Leverage Digital Banking Configuration to Provide Personalized Financial Solutions With Bill Kinnelly
LISTEN NOW "Not all the unique brand product experience needs to come from that digital banking user interface. But within that interface, [...]
How to Adapt to the Evolution of Payments With Melissa Kopp of Neural Payments
LISTEN NOW "We make things way too hard. I've been in the industry for a number of years, and sometimes we make [...]
Moving at the Speed of Impulse with Sabeh Samaha of Samaha & Associates
LISTEN NOW "It's always 1, 2, 3 layers deep. Once you have one link in the chain go down, where's the backup [...]
How to Ensure Big Wins in Product Development, with Sarah Sprague Gerber of MoneyLion
LISTEN NOW "One of the elements that I really try to bring into that digital space is that understanding of meeting someone [...]