The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Caitlin Brama: Leading Credit Unions with Empathy
"I also share that same philosophy that everyone should spend some time in the call center. Even back when I was a [...]
Debbie Miglaw: Navigating Digital Communication
"There are newer technologies that can do that, so you don't necessarily have to go change the entire mortgage back office system. So, [...]
Evgeny Filichkin: Why Dubai is the Crypto Hub of the World
"Dubai has perfect legal grounds to flourish as a crypto hub. They do everything that crypto startups need to come to get [...]
From Call Centers to Digital Banking: Zach Eychaner’s Journey
"What's your end vision for what that loan experience should look like? And what are the things that need to be part [...]
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All Digital Banking Podcast Episodes
Balancing Collaboration and Competition, With Danny Payne of Jack Henry
LISTEN NOW ''We can't solve every problem that banks and credit unions have. You can't solve every problem that your customer has. [...]
The People Side of Banking, With Kareem Refaay of The London Institute of Banking & Finance
LISTEN NOW "Let's solve our problems plus make sure that we have a great heritage to leave to the future generations. That's [...]
Banking on Engagement, With Michael Bank, the Co-Founder of Blip Labs
LISTEN NOW "The concept of digital transformation can't just be a copy-paste from an old website to a mobile phone experience. It [...]
Account Holder Communications: Choosing the Right Channel at the Right Time, With Gregg Hammerman
LISTEN NOW "Financial institutions have to have the scalable systems in place to be able to do both — to automate and [...]
Being Totally Prepared for an Uncertain Future, with Don MacDonald
LISTEN NOW ''Finance is the root of everything we need to get things done. So the role of banking should probably be [...]
Branches Are Dead, According to Ron Shevlin, Chief Research Officer at Cornerstone Advisors
LISTEN NOW "Data's important, digital is important, but I think the biggest challenge for so many financial institutions is that their strategy [...]
Embracing Technology to Improve Lives, With Brett Wooden
LISTEN NOW "I don't think AI is a scary thing. When we talk about AI, everybody thinks chatbots, but I think we [...]
The Time for Collaborative Banking Is Now, With Landon Glenn
LISTEN NOW ''One of our early investor advisors — the head architect of Zelle — when we first met with him, said, [...]
The Good and the Bad of Customer Feedback, With Catherine Ordeman
LISTEN NOW "We try to incorporate customer feedback into everything that we do. I think that's a fundamental part of building a [...]
Don’t Forget to Include Your Employees in Digital Transformation, with John Findlay, CEO of LemonadeLXP
LISTEN NOW ''In our recruiting, we look for people who are curious because our observation has been that curious people don't say, [...]
Open Banking, Conversational AI and a Whole Lot More, with Dan Black of Boost.ai
LISTEN NOW "The core philosophy, which still remains true, is: What app or what user or what devices that user has access [...]
Determine Your Strategic Goals Before Selecting a Fintech Partner, with Don Shafer, Co-founder & Chief Evangelist at Quilo
LISTEN NOW "Do everything you can locally because if you're doing it with a local institution, those profits are going to be [...]
Cryptocurrency and the Community FI, With Lou Grilli of PSCU
LISTEN NOW "I hope nobody ever comes away with, 'Lou told me that I should be investing in cryptocurrency because I could [...]
Leveraging Technology to Serve the Underserved, with Kristi Kenworthy of Dora Financial
LISTEN NOW "Dora comes from Dora Maxwell, who was a pioneer in the credit union industry in the Northeast and helped form [...]
Good Decisions Require Good Data and Good Accountholder Understanding, with George Estrada, Principal Strategic Advisor for Credit Unions at AWS
LISTEN NOW "Data's just data. What really delivers value is the information we could recreate out of the data." Episode Summary [...]
How to Leverage Digital Banking Configuration to Provide Personalized Financial Solutions With Bill Kinnelly
LISTEN NOW "Not all the unique brand product experience needs to come from that digital banking user interface. But within that interface, [...]