“As humans, we don't like that. We want things to stay the same. That's been the thing that's impressed me the most about our culture and our teams—we've asked them to completely flip everything they [...]

"You certainly want to understand the customer's pain. They usually have a clear understanding of their pain and can articulate it well. What they often can't articulate clearly is what the solution should be. That's [...]

"You can provide it to your customers and deliver this kind of amazing experience that they've never seen from their financial institution. To me that's a really big opportunity to capitalize on." Episode [...]

“You cannot have a financial system and a whole world moving to embrace AI, but not have the same people, at least the same expertise, involved into risk managing it." Episode Summary [...]