The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
The Fusion of Physical and Digital Banking: Insights with Donovan Forrai
"How do we achieve that through digital platforms, and how do we achieve that through brick and mortar platforms? How do we [...]
Mac Thompson: The Human Side of Banking & Understanding Customer Needs
"You have to run your bank off of your customers and your members, and you have to understand them really well and [...]
Margarete Mucker: Pioneering Change in Digital Banking
"Tyfone was able to deliver functionality that others couldn't. And it was built on trust, believe in that other person, and respect. And, [...]
Caitlin Brama: Leading Credit Unions with Empathy
"I also share that same philosophy that everyone should spend some time in the call center. Even back when I was a [...]
Top 10 Digital Banking Podcasts
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All Digital Banking Podcast Episodes
How to Balance People and Technology to Provide an Exceptional User Experience With Jeff Keltner of Upstart
LISTEN NOW “As long as you're learning, you're not failing. You might not have met the business objectives. To me, that's not [...]
Evolving Your Brand in the Digital Age, with Amy Herbig of The BA Group
LISTEN NOW "We are an industry that touches every aspect of our lives. No matter who you are, take a step back [...]
Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia
LISTEN NOW "If you don't have a very ironed-out, streamlined, easy, seamless, intuitive process that might have six questions instead of five, then [...]
Digital Transformation and How to Leverage Technology, With Mark Sievewright of Sievewright & Associates
LISTEN NOW "I'm not trying to be dramatic. I think our business right now is at one of the most important inflection [...]
What Digital Transformation Is and Isn’t, with Craig McLaughlin of Finalytics.ai
LISTEN NOW "We always talk about user-centered design, service design, and putting the consumer at the center of everything you do. I [...]
Thoughts on Friction, Fintechs and Focus, With Bryce Deeney of equipifi
LISTEN NOW "I think it's still all exploratory right now. 20, 30, 50 years from now, I think 90% of the cryptos [...]
The Credit Unions 4 Kids impact, with Nick Coleman of Children’s Miracle Network Hospitals
LISTEN NOW "Consumers are four and a half times more likely to recommend a brand to their friends and family if they [...]
How to Maintain Your Core Values in a Digital World, With Brian Alfano of Oregon Community Credit Union
LISTEN NOW "We're in a kind of an exciting transitional period where yes, things are becoming more digitized, but they are also [...]
Digital Marketing is Tricky for Credit Unions but Essential, Says Kristin Harrison of Web Strategies
LISTEN NOW "We need to start thinking like tech companies, because we've got cash apps, we've got Apple Pay, we've got Venmo. [...]
Creating Balance Between Growth and Your Core Mission, with Michael Murdoch of Wauna Credit Union
LISTEN NOW "At the end of the day, you need to be able to understand what it is you're getting in order [...]
How to Manage the Due Diligence Process When Choosing a Technology Provider — Shaun Murray, the CEO of Enhanced Software Products, Inc.
LISTEN NOW "I don't want the small financial institutions, the middle size, the large ones to go away. I want them to [...]
Striving for Perfection Leads to Continuous Improvement, With Joel Morehouse of Daland CUSO
LISTEN NOW "I've learned this through working on my own cars as well as through working for DaLand CUSO and engaging in [...]
Embracing Change in an Ever-Changing World, With Shannon Ellis-Brock of Puget Sound Cooperative Credit Union
LISTEN NOW ''There's no world where there are no bugs and problems.'' Episode Summary EPISODE: 31 with [...]
Negotiating Better Vendor Contracts With Mike Crofts from Maple Street Inc.
LISTEN NOW "Why did they come to you for the commercial loan? What's your competitive strategy? It's frightening that a lot of [...]
Community FIs should lean into local, with Geoff Knapp of Allied Payment Network
LISTEN NOW "The providers of fintech for community FIs offer too much that doesn't work well. That's almost like the old school, [...]
Digital Transformation Requires a Cultural Shift, With Dion Lisle
LISTEN NOW "The fact is putting a lone wolf to solve technology does nothing. You have to build it into your culture." [...]