The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Ning Duong: Creating a Culture of Empowerment at Credit Union West
"I always think about what type of environment do I want my kids in when they're working adults? And how does that support [...]
Sanjib Kalita: In Fintech Today, It Takes an Ecosystem
"One big, big point is understanding your end consumer's needs. And if you use that as like a bit of a springboard for [...]
Bill Kennedy: Personal Connections in the Digital Era
"There's nothing like adding fuel to the fire of engagement to make a difference when someone demonstrates their gratitude five years after the [...]
Siva Narendra: The Future of Community Financial Institutions Is Bright
"A majority of American households, given the choice, would bank with community financial institutions. Because community, as you know, just as a general [...]
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All Digital Banking Podcast Episodes
Community FIs should lean into local, with Geoff Knapp of Allied Payment Network
LISTEN NOW "The providers of fintech for community FIs offer too much that doesn't work well. That's almost like the old school, [...]
Digital Transformation Requires a Cultural Shift, With Dion Lisle
LISTEN NOW "The fact is putting a lone wolf to solve technology does nothing. You have to build it into your culture." [...]
The Importance of a Personal Experience in Digital Banking with Joel Schwartz of DoubleCheck Solutions
LISTEN NOW "We're always pushing toward change. It's, how do we improve? How do we make it better? And there's always something [...]
Shondell Varcianna Explains the Essential Role Content Marketing Plays in Attracting and Retaining Ideal Customers
LISTEN NOW "I feel like, if I buy Nike shoes, I'm going to be as good as Serena Williams." Episode Summary [...]
How Can Community Financial Institutions Secure Their Role in the Future of Banking? Here’s What Trey Maust, the Co-Founder and Executive Chairman of Lewis & Clark Bank, Thinks
LISTEN NOW "I think a lot of us are drawn to this industry because we want to make an impact on somebody's [...]
Surround yourself with honest people, listen, and build a culture that benefits everyone – Tracey Miller of Pioneer FCU
LISTEN NOW ''I never say no until I have a good why behind the no. As I've grown as a leader, I [...]
You Have to Keep Learning Throughout Your Life – Laura Thompson
LISTEN NOW “You can learn and grow, even if you're not getting a promotion or more money. The knowledge you can gain [...]
Credit Unions Do a Terrible Job of Branding and Marketing – Eric Isham, CEO of Omnicommander
LISTEN NOW "Your branding is how a member feels about the credit union." Episode Summary EPISODE: 22 [...]
Keeping Pace With Big Banks by Adopting Their Technology. Insights From Brenda DiMuro, Regional Sales Manager at CO-OP Financial Services
LISTEN NOW ''We used to say, 'We want all of your money and all of your transactions and everything to be one [...]
Delivering A Personalized and Member-Centric Consumer Experience with Dennis Griesgraber from Expedition Credit Union
LISTEN NOW At the end of the day, there's going to be a hardcore group of members who want certain things delivered [...]
Managing Your Money Means Managing Your Giving, Too. So Says Gideon Taub, Founder of Pinkaloo
LISTEN NOW ''Younger community members, younger members of a credit union or of a community financial institution, want to be aligned with [...]
How Do Credit Unions Leverage Technology to Adapt to Members’ Changing Needs? First-Hand Answers from Mark Sommer, COO at ProMedica Federal Credit Union
LISTEN NOW "I wouldn't differentiate a small credit union from a large credit union, as far as what they're going to need [...]
Discussing The Importance Of Humanizing The Digital Banking Experience With Adrian Quince
LISTEN NOW "Security is not noticed until it fails. I would bet a hundred dollars that we are never going to have [...]
How Does Merle van den Akker See the Role of Emotions In People’s Money-Spending Habits?
LISTEN NOW ”But this idea of constantly being watched and constantly being tracked and constantly having all of your data moves to [...]
How Can Data and Applied Analytics Help Credit Unions Deliver a Better Member Experience in the Digital Era – Tim VanTassel from FICO
LISTEN NOW “If you've ever been to New Orleans and the mouth of the Mississippi, seeing that river roll by. Think about [...]
The Vital Connection Between Technology and Credit Unions with John San Filippo of Finopotamus
LISTEN NOW “If you get out of the hardware business, that doesn't mean you're getting out of the technology business. It just [...]