The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Mac Thompson: The Human Side of Banking & Understanding Customer Needs
"You have to run your bank off of your customers and your members, and you have to understand them really well and [...]
Margarete Mucker: Pioneering Change in Digital Banking
"Tyfone was able to deliver functionality that others couldn't. And it was built on trust, believe in that other person, and respect. And, [...]
Caitlin Brama: Leading Credit Unions with Empathy
"I also share that same philosophy that everyone should spend some time in the call center. Even back when I was a [...]
Debbie Miglaw: Navigating Digital Communication
"There are newer technologies that can do that, so you don't necessarily have to go change the entire mortgage back office system. So, [...]
Top 10 Digital Banking Podcasts
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About The Digital Banking Podcast
All Digital Banking Podcast Episodes
Open Banking, Conversational AI and a Whole Lot More, with Dan Black of Boost.ai
LISTEN NOW "The core philosophy, which still remains true, is: What app or what user or what devices that user has access [...]
Determine Your Strategic Goals Before Selecting a Fintech Partner, with Don Shafer, Co-founder & Chief Evangelist at Quilo
LISTEN NOW "Do everything you can locally because if you're doing it with a local institution, those profits are going to be [...]
Cryptocurrency and the Community FI, With Lou Grilli of PSCU
LISTEN NOW "I hope nobody ever comes away with, 'Lou told me that I should be investing in cryptocurrency because I could [...]
Leveraging Technology to Serve the Underserved, with Kristi Kenworthy of Dora Financial
LISTEN NOW "Dora comes from Dora Maxwell, who was a pioneer in the credit union industry in the Northeast and helped form [...]
Good Decisions Require Good Data and Good Accountholder Understanding, with George Estrada, Principal Strategic Advisor for Credit Unions at AWS
LISTEN NOW "Data's just data. What really delivers value is the information we could recreate out of the data." Episode Summary [...]
How to Leverage Digital Banking Configuration to Provide Personalized Financial Solutions With Bill Kinnelly
LISTEN NOW "Not all the unique brand product experience needs to come from that digital banking user interface. But within that interface, [...]
How to Adapt to the Evolution of Payments With Melissa Kopp of Neural Payments
LISTEN NOW "We make things way too hard. I've been in the industry for a number of years, and sometimes we make [...]
Moving at the Speed of Impulse with Sabeh Samaha of Samaha & Associates
LISTEN NOW "It's always 1, 2, 3 layers deep. Once you have one link in the chain go down, where's the backup [...]
How to Ensure Big Wins in Product Development, with Sarah Sprague Gerber of MoneyLion
LISTEN NOW "One of the elements that I really try to bring into that digital space is that understanding of meeting someone [...]
Getting Phygital with Tom Shen
LISTEN NOW "One of the bigger differentiators — it's not just the software or the product, but it's really the people." [...]
Innovating and Getting the Most from Your Technology Investments Old and New – Chris Sachse and Brian Murphy
LISTEN NOW “Know your members, know your customers, know what they're all about; understand your culture, your users, and become an expert in [...]
How to Balance People and Technology to Provide an Exceptional User Experience With Jeff Keltner of Upstart
LISTEN NOW “As long as you're learning, you're not failing. You might not have met the business objectives. To me, that's not [...]
Evolving Your Brand in the Digital Age, with Amy Herbig of The BA Group
LISTEN NOW "We are an industry that touches every aspect of our lives. No matter who you are, take a step back [...]
Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia
LISTEN NOW "If you don't have a very ironed-out, streamlined, easy, seamless, intuitive process that might have six questions instead of five, then [...]
Digital Transformation and How to Leverage Technology, With Mark Sievewright of Sievewright & Associates
LISTEN NOW "I'm not trying to be dramatic. I think our business right now is at one of the most important inflection [...]
What Digital Transformation Is and Isn’t, with Craig McLaughlin of Finalytics.ai
LISTEN NOW "We always talk about user-centered design, service design, and putting the consumer at the center of everything you do. I [...]