The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Stephen Baker on Evolving the Branch: Digital Meets Physical Banking
"The dream is all the way to the right but the more of these tools and things you put in place, the more [...]
First Tech FCU + Ground Up Coffee Shop + Java4Kids
"One of the things that we hope that these students will come away with is, for us, to strengthen financial well-being. They have [...]
Brian Kaas on Navigating FinTech Partnerships for Community Financial Institutions
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones [...]
Sarah Snell Cooke: Transforming Lives with Credit Unions
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones [...]
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All Digital Banking Podcast Episodes
Getting Phygital with Tom Shen
LISTEN NOW "One of the bigger differentiators — it's not just the software or the product, but it's really the people." [...]
Innovating and Getting the Most from Your Technology Investments Old and New – Chris Sachse and Brian Murphy
LISTEN NOW “Know your members, know your customers, know what they're all about; understand your culture, your users, and become an expert in [...]
How to Balance People and Technology to Provide an Exceptional User Experience With Jeff Keltner of Upstart
LISTEN NOW “As long as you're learning, you're not failing. You might not have met the business objectives. To me, that's not [...]
Evolving Your Brand in the Digital Age, with Amy Herbig of The BA Group
LISTEN NOW "We are an industry that touches every aspect of our lives. No matter who you are, take a step back [...]
Meeting Consumers’ Constantly Changing Expectations, with Jenn Markus of Glia
LISTEN NOW "If you don't have a very ironed-out, streamlined, easy, seamless, intuitive process that might have six questions instead of five, then [...]
Digital Transformation and How to Leverage Technology, With Mark Sievewright of Sievewright & Associates
LISTEN NOW "I'm not trying to be dramatic. I think our business right now is at one of the most important inflection [...]
What Digital Transformation Is and Isn’t, with Craig McLaughlin of Finalytics.ai
LISTEN NOW "We always talk about user-centered design, service design, and putting the consumer at the center of everything you do. I [...]
Thoughts on Friction, Fintechs and Focus, With Bryce Deeney of equipifi
LISTEN NOW "I think it's still all exploratory right now. 20, 30, 50 years from now, I think 90% of the cryptos [...]
The Credit Unions 4 Kids impact, with Nick Coleman of Children’s Miracle Network Hospitals
LISTEN NOW "Consumers are four and a half times more likely to recommend a brand to their friends and family if they [...]
How to Maintain Your Core Values in a Digital World, With Brian Alfano of Oregon Community Credit Union
LISTEN NOW "We're in a kind of an exciting transitional period where yes, things are becoming more digitized, but they are also [...]
Digital Marketing is Tricky for Credit Unions but Essential, Says Kristin Harrison of Web Strategies
LISTEN NOW "We need to start thinking like tech companies, because we've got cash apps, we've got Apple Pay, we've got Venmo. [...]
Creating Balance Between Growth and Your Core Mission, with Michael Murdoch of Wauna Credit Union
LISTEN NOW "At the end of the day, you need to be able to understand what it is you're getting in order [...]
How to Manage the Due Diligence Process When Choosing a Technology Provider — Shaun Murray, the CEO of Enhanced Software Products, Inc.
LISTEN NOW "I don't want the small financial institutions, the middle size, the large ones to go away. I want them to [...]
Striving for Perfection Leads to Continuous Improvement, With Joel Morehouse of Daland CUSO
LISTEN NOW "I've learned this through working on my own cars as well as through working for DaLand CUSO and engaging in [...]
Embracing Change in an Ever-Changing World, With Shannon Ellis-Brock of Puget Sound Cooperative Credit Union
LISTEN NOW ''There's no world where there are no bugs and problems.'' Episode Summary EPISODE: 31 with [...]
Negotiating Better Vendor Contracts With Mike Crofts from Maple Street Inc.
LISTEN NOW "Why did they come to you for the commercial loan? What's your competitive strategy? It's frightening that a lot of [...]