The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Building a Digital-First Credit Union Culture with Melanie Kennedy
"I've spoken to less than five members about being a digital credit union. Those members weren't walking in before. They might have tried [...]
Why Financial Education Should Start Early with Kim Butler
"It's so evident to me that the foundation of anybody's dollars, their personal financial space, must be that very boring, liquid savings account. [...]
The Evolving Role of Security in Banking with Scott Fieber
"Fraudsters are incredibly sophisticated. From skimming devices to outright stealing tractors to rip ATMs out of walls, it’s an ongoing game of cat [...]
Why Community FIs Must Rethink Customer Retention with Har Rai Khalsa
"We have to overcome the perception that smaller financial institutions have inferior digital solutions. By enabling local banks and credit unions to compete, [...]
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All Digital Banking Podcast Episodes
Think Big, Start Small, Move Quickly, With Ashish Garg of Eltropy
LISTEN NOW I think the most powerful thing in the world, when it comes to marketing, is word of mouth, right? So [...]
Achieving Differentiation in a Crowded Market, With Aaron Wollner of Quontic Bank
LISTEN NOW "The more digital you get, the less of a personal touch in the human aspect you get. Our mission is [...]
Remaining Relevant Through Innovation, With Benjamin Maxim of MSUFCU
LISTEN NOW "We do have a member panel that's grown to about 680 people now, and we really offer them the opportunity [...]
Bridging the Language Gap Between Fintechs and Community FIs, With Lisa Gold Schier
LISTEN NOW "It's one thing to have a product idea; it's another to really understand a bank, and how it works, and [...]
Balancing Collaboration and Competition, With Danny Payne of Jack Henry
LISTEN NOW ''We can't solve every problem that banks and credit unions have. You can't solve every problem that your customer has. [...]
The People Side of Banking, With Kareem Refaay of The London Institute of Banking & Finance
LISTEN NOW "Let's solve our problems plus make sure that we have a great heritage to leave to the future generations. That's [...]
Banking on Engagement, With Michael Bank, the Co-Founder of Blip Labs
LISTEN NOW "The concept of digital transformation can't just be a copy-paste from an old website to a mobile phone experience. It [...]
Account Holder Communications: Choosing the Right Channel at the Right Time, With Gregg Hammerman
LISTEN NOW "Financial institutions have to have the scalable systems in place to be able to do both — to automate and [...]
Being Totally Prepared for an Uncertain Future, with Don MacDonald
LISTEN NOW ''Finance is the root of everything we need to get things done. So the role of banking should probably be [...]
Branches Are Dead, According to Ron Shevlin, Chief Research Officer at Cornerstone Advisors
LISTEN NOW "Data's important, digital is important, but I think the biggest challenge for so many financial institutions is that their strategy [...]
Embracing Technology to Improve Lives, With Brett Wooden
LISTEN NOW "I don't think AI is a scary thing. When we talk about AI, everybody thinks chatbots, but I think we [...]
The Time for Collaborative Banking Is Now, With Landon Glenn
LISTEN NOW ''One of our early investor advisors — the head architect of Zelle — when we first met with him, said, [...]
The Good and the Bad of Customer Feedback, With Catherine Ordeman
LISTEN NOW "We try to incorporate customer feedback into everything that we do. I think that's a fundamental part of building a [...]
Don’t Forget to Include Your Employees in Digital Transformation, with John Findlay, CEO of LemonadeLXP
LISTEN NOW ''In our recruiting, we look for people who are curious because our observation has been that curious people don't say, [...]
Open Banking, Conversational AI and a Whole Lot More, with Dan Black of Boost.ai
LISTEN NOW "The core philosophy, which still remains true, is: What app or what user or what devices that user has access [...]
Determine Your Strategic Goals Before Selecting a Fintech Partner, with Don Shafer, Co-founder & Chief Evangelist at Quilo
LISTEN NOW "Do everything you can locally because if you're doing it with a local institution, those profits are going to be [...]