The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Why traditional lending technology is holding CUs back, with Michael Claire.
"You certainly want to understand the customer's pain. They usually have a clear understanding of their pain and can articulate it well. What [...]
The Rapid Pace of AI’s Evolution, With Amir Sarhangi
"You can provide it to your customers and deliver this kind of amazing experience that they've never seen from their financial institution. [...]
The Lessons Learned through a Failed Chatbot, with Imane Bakker
“You cannot have a financial system and a whole world moving to embrace AI, but not have the same people, at least the [...]
What Community FIs can do with AI, with Alenka Grealish
"Consumers are going to have AI-style assistants. That sets the expectation that they'll get exactly what they need [...]. These expectations are going [...]
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Can Instant Payments Accelerate? With Keith Riddle on BigCast
LISTEN NOW Episode Summary Keith Riddle General Manager Payfinia CUSO About the episode Glen connects with Payfinia CUSO [...]
Building a Future-ready Digital Banking Platform with Siva Narendra
Siva Narendra, the CEO of Tyfone, recently joined the Banking Transformed podcast hosted by Jim Marous, co-publisher of the Financial Brand. [...]
About The Digital Banking Podcast
All Digital Banking Podcast Episodes
Navigating Risk and Innovation in Credit Unions with Mike Tranum
"There's no vendor in the world that is going to know your institution and know members like you do as the organization. [...]
Sunrise Banks’ Eric Schurr on Merging Art and Strategy in Banking
"We can talk about black swans, but every organization should, at some point, in one of their scenarios somewhere, talk about the fact [...]
Nichole Williamson: Community Banking Evolution and Opportunities
"Mistakes are going to happen and perfection is not the expectation ever we’re humans, we're all going to screw up at some point [...]
Stephen Baker on Evolving the Branch: Digital Meets Physical Banking
"The dream is all the way to the right but the more of these tools and things you put in place, the more [...]
First Tech FCU + Ground Up Coffee Shop + Java4Kids
"One of the things that we hope that these students will come away with is, for us, to strengthen financial well-being. They have [...]
Brian Kaas on Navigating FinTech Partnerships for Community Financial Institutions
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones [...]
Sarah Snell Cooke: Transforming Lives with Credit Unions
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones [...]
Ning Duong: Creating a Culture of Empowerment at Credit Union West
"I always think about what type of environment do I want my kids in when they're working adults? And how does that support [...]
Sanjib Kalita: In Fintech Today, It Takes an Ecosystem
"One big, big point is understanding your end consumer's needs. And if you use that as like a bit of a springboard for [...]
Bill Kennedy: Personal Connections in the Digital Era
"There's nothing like adding fuel to the fire of engagement to make a difference when someone demonstrates their gratitude five years after the [...]
Siva Narendra: The Future of Community Financial Institutions Is Bright
"A majority of American households, given the choice, would bank with community financial institutions. Because community, as you know, just as a general [...]
James Burke-Frazier: The Genuine Drive Behind Credit Union Innovation
“I’m a huge fan of respective arguing and just presenting different positions. I want to hear other people’s perspectives and maybe somebody will [...]
Disrupting the Financial Services Supply Chain, with Sarah Howell
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own [...]
Understanding the Evolving Landscape of Financial Fraud, with Uku Tomikas
LISTEN NOW "We're trying to find ways to fight that. Fraud will get worse, it'll become very painful, and then we'll get to [...]
Financial Freedom and Breaking Cycles: David Dindi’s Vision
LISTEN NOW "There's a fear of loss and that prevents a lot of people from investing in the first place. But then [...]
Bridging Tech and Business in Banking with Jin Gwak
LISTEN NOW "And then also those committees that I mentioned, those are the really kind, you know, get different business units all [...]