The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
The Fusion of Physical and Digital Banking: Insights with Donovan Forrai
"How do we achieve that through digital platforms, and how do we achieve that through brick and mortar platforms? How do we [...]
Mac Thompson: The Human Side of Banking & Understanding Customer Needs
"You have to run your bank off of your customers and your members, and you have to understand them really well and [...]
Margarete Mucker: Pioneering Change in Digital Banking
"Tyfone was able to deliver functionality that others couldn't. And it was built on trust, believe in that other person, and respect. And, [...]
Caitlin Brama: Leading Credit Unions with Empathy
"I also share that same philosophy that everyone should spend some time in the call center. Even back when I was a [...]
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First Tech FCU + Ground Up Coffee Shop + Java4Kids
"One of the things that we hope that these students will come away with is, for us, to strengthen financial well-being. They have [...]
Brian Kaas on Navigating FinTech Partnerships for Community Financial Institutions
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones [...]
Sarah Snell Cooke: Transforming Lives with Credit Unions
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones [...]
Ning Duong: Creating a Culture of Empowerment at Credit Union West
"I always think about what type of environment do I want my kids in when they're working adults? And how does that support [...]
Sanjib Kalita: In Fintech Today, It Takes an Ecosystem
"One big, big point is understanding your end consumer's needs. And if you use that as like a bit of a springboard for [...]
Bill Kennedy: Personal Connections in the Digital Era
"There's nothing like adding fuel to the fire of engagement to make a difference when someone demonstrates their gratitude five years after the [...]
Siva Narendra: The Future of Community Financial Institutions Is Bright
"A majority of American households, given the choice, would bank with community financial institutions. Because community, as you know, just as a general [...]
James Burke-Frazier: The Genuine Drive Behind Credit Union Innovation
“I’m a huge fan of respective arguing and just presenting different positions. I want to hear other people’s perspectives and maybe somebody will [...]
Disrupting the Financial Services Supply Chain, with Sarah Howell
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own [...]
Understanding the Evolving Landscape of Financial Fraud, with Uku Tomikas
LISTEN NOW "We're trying to find ways to fight that. Fraud will get worse, it'll become very painful, and then we'll get to [...]
Financial Freedom and Breaking Cycles: David Dindi’s Vision
LISTEN NOW "There's a fear of loss and that prevents a lot of people from investing in the first place. But then [...]
Bridging Tech and Business in Banking with Jin Gwak
LISTEN NOW "And then also those committees that I mentioned, those are the really kind, you know, get different business units all [...]
You Have to Get the Human Part Right First, With Ryan Canin
LISTEN NOW "For me, the biggest question is how do I be a better buyer? Right. Especially in the tech space because [...]
The Future of Community Financial Institutions with Steven Ramirez
LISTEN NOW "If we're really talking about using data to change the nature of customer relationships and boost profitability. That doesn't happen [...]
Changing While Staying the Same, with Troy Stang of GoWest Credit Union Association
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own [...]
A Birdseye View of the Industry with Mike Lawson of CU Broadcast
LISTEN NOW "Data analytics comes up. So it's almost like you can't take a breath today without talking, ‘Let's talk data,’ but [...]