The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Sanjib Kalita: In Fintech Today, It Takes an Ecosystem
"One big, big point is understanding your end consumer's needs. And if you use that as like a bit of a springboard for [...]
Bill Kennedy: Personal Connections in the Digital Era
"There's nothing like adding fuel to the fire of engagement to make a difference when someone demonstrates their gratitude five years after the [...]
Siva Narendra: The Future of Community Financial Institutions Is Bright
"A majority of American households, given the choice, would bank with community financial institutions. Because community, as you know, just as a general [...]
James Burke-Frazier: The Genuine Drive Behind Credit Union Innovation
“I’m a huge fan of respective arguing and just presenting different positions. I want to hear other people’s perspectives and maybe somebody will [...]
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All Digital Banking Podcast Episodes
How Does Merle van den Akker See the Role of Emotions In People’s Money-Spending Habits?
LISTEN NOW ”But this idea of constantly being watched and constantly being tracked and constantly having all of your data moves to [...]
How Can Data and Applied Analytics Help Credit Unions Deliver a Better Member Experience in the Digital Era – Tim VanTassel from FICO
LISTEN NOW “If you've ever been to New Orleans and the mouth of the Mississippi, seeing that river roll by. Think about [...]
The Vital Connection Between Technology and Credit Unions with John San Filippo of Finopotamus
LISTEN NOW “If you get out of the hardware business, that doesn't mean you're getting out of the technology business. It just [...]
Collin Campbell Outlines Tips for a Better Consumer Experience Within Credit Unions
LISTEN NOW "I think it would be hard to find an organization that would admit that they were completely prepared for what [...]
The Importance of Personalized Digital Experience in the Finance Industry with Mickey Goldwasser
LISTEN NOW " Ilove to follow companies like Amazon and Google and to see what they're doing because they're paving the way. [...]
Sahil and Christian from George Washington University Bring a Young and Fresh Perspective on Students’ Finances and Credit Unions
LISTEN NOW “I think a key component to doing this is spreading awareness, and then I think member experience. Because if you [...]
Numerica Credit Union Leads with Efficiency and a Member-First Digital Banking Culture
LISTEN NOW “One of the things we’re really trying to do is make it so that we can spend more time with [...]
Innovating to Improve Lives of CU Members and Employees
"Data is data is data. It doesn't matter if you're taking it from a phone system, from online banking, or from healthcare. [...]
Dutch Inspired Vision for Future Credit Union Service Models With Mike Tierney
LISTEN NOW "Credit unions should go out and introduce yourself to the community in a fun way, not selling. Just get out [...]
Building a Profitable Member-Centric Credit Union With Margarete Mucker of Star One
LISTEN NOW “We’re trying to really make it so every channel has the same ability, so there are no restrictions to a [...]
The Merging of FinTech and Credit Unions With Austin Wentzlaff of FinTech Accelerator
LISTEN NOW “If you, as a solution provider, are not focused on what the end member is experiencing, then you're going to [...]
COVID-19’s Impact on Credit Unions and Industry Professionals
LISTEN NOW “If you're going to remote work for the first time, establish with your coworkers and your boss what the expectations [...]
Why Credit Unions & Community Banks Need to Pair Digital Banking with Digital Marketing
LISTEN NOW “I think the most challenging thing for marketing teams is how to be agile today. We all run [throughout] the [...]
CUProdigy’s Community-Oriented Approach to Digital Banking for Credit Unions
LISTEN NOW “If everything we rely on is housed by one or two or three large organizations whose sole purpose is to [...]
Digital Banking Pivots at the Credit Union of Colorado
LISTEN NOW “I feel like we've been a little blessed in that our organization is not … driven purely on ROI — [...]