The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Debbie Miglaw: Navigating Digital Communication
"There are newer technologies that can do that, so you don't necessarily have to go change the entire mortgage back office system. So, [...]
Evgeny Filichkin: Why Dubai is the Crypto Hub of the World
"Dubai has perfect legal grounds to flourish as a crypto hub. They do everything that crypto startups need to come to get [...]
From Call Centers to Digital Banking: Zach Eychaner’s Journey
"What's your end vision for what that loan experience should look like? And what are the things that need to be part [...]
Navigating Risk and Innovation in Credit Unions with Mike Tranum
"There's no vendor in the world that is going to know your institution and know members like you do as the organization. [...]
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All Digital Banking Podcast Episodes
The Importance of a Personal Experience in Digital Banking with Joel Schwartz of DoubleCheck Solutions
LISTEN NOW "We're always pushing toward change. It's, how do we improve? How do we make it better? And there's always something [...]
Shondell Varcianna Explains the Essential Role Content Marketing Plays in Attracting and Retaining Ideal Customers
LISTEN NOW "I feel like, if I buy Nike shoes, I'm going to be as good as Serena Williams." Episode Summary [...]
How Can Community Financial Institutions Secure Their Role in the Future of Banking? Here’s What Trey Maust, the Co-Founder and Executive Chairman of Lewis & Clark Bank, Thinks
LISTEN NOW "I think a lot of us are drawn to this industry because we want to make an impact on somebody's [...]
Surround yourself with honest people, listen, and build a culture that benefits everyone – Tracey Miller of Pioneer FCU
LISTEN NOW ''I never say no until I have a good why behind the no. As I've grown as a leader, I [...]
You Have to Keep Learning Throughout Your Life – Laura Thompson
LISTEN NOW “You can learn and grow, even if you're not getting a promotion or more money. The knowledge you can gain [...]
Credit Unions Do a Terrible Job of Branding and Marketing – Eric Isham, CEO of Omnicommander
LISTEN NOW "Your branding is how a member feels about the credit union." Episode Summary EPISODE: 22 [...]
Keeping Pace With Big Banks by Adopting Their Technology. Insights From Brenda DiMuro, Regional Sales Manager at CO-OP Financial Services
LISTEN NOW ''We used to say, 'We want all of your money and all of your transactions and everything to be one [...]
Delivering A Personalized and Member-Centric Consumer Experience with Dennis Griesgraber from Expedition Credit Union
LISTEN NOW At the end of the day, there's going to be a hardcore group of members who want certain things delivered [...]
Managing Your Money Means Managing Your Giving, Too. So Says Gideon Taub, Founder of Pinkaloo
LISTEN NOW ''Younger community members, younger members of a credit union or of a community financial institution, want to be aligned with [...]
How Do Credit Unions Leverage Technology to Adapt to Members’ Changing Needs? First-Hand Answers from Mark Sommer, COO at ProMedica Federal Credit Union
LISTEN NOW "I wouldn't differentiate a small credit union from a large credit union, as far as what they're going to need [...]
Discussing The Importance Of Humanizing The Digital Banking Experience With Adrian Quince
LISTEN NOW "Security is not noticed until it fails. I would bet a hundred dollars that we are never going to have [...]
How Does Merle van den Akker See the Role of Emotions In People’s Money-Spending Habits?
LISTEN NOW ”But this idea of constantly being watched and constantly being tracked and constantly having all of your data moves to [...]
How Can Data and Applied Analytics Help Credit Unions Deliver a Better Member Experience in the Digital Era – Tim VanTassel from FICO
LISTEN NOW “If you've ever been to New Orleans and the mouth of the Mississippi, seeing that river roll by. Think about [...]
The Vital Connection Between Technology and Credit Unions with John San Filippo of Finopotamus
LISTEN NOW “If you get out of the hardware business, that doesn't mean you're getting out of the technology business. It just [...]
Collin Campbell Outlines Tips for a Better Consumer Experience Within Credit Unions
LISTEN NOW "I think it would be hard to find an organization that would admit that they were completely prepared for what [...]
The Importance of Personalized Digital Experience in the Finance Industry with Mickey Goldwasser
LISTEN NOW " Ilove to follow companies like Amazon and Google and to see what they're doing because they're paving the way. [...]