The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Nichole Williamson: Community Banking Evolution and Opportunities
"Mistakes are going to happen and perfection is not the expectation ever we’re humans, we're all going to screw up at some point [...]
Stephen Baker on Evolving the Branch: Digital Meets Physical Banking
"The dream is all the way to the right but the more of these tools and things you put in place, the more [...]
First Tech FCU + Ground Up Coffee Shop + Java4Kids
"One of the things that we hope that these students will come away with is, for us, to strengthen financial well-being. They have [...]
Brian Kaas on Navigating FinTech Partnerships for Community Financial Institutions
"I think there's a lot of innovation that could happen within credit unions, especially the smaller ones. Honestly, people say the small ones [...]
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Credit Unions Do a Terrible Job of Branding and Marketing – Eric Isham, CEO of Omnicommander
LISTEN NOW "Your branding is how a member feels about the credit union." Episode Summary EPISODE: 22 [...]
Keeping Pace With Big Banks by Adopting Their Technology. Insights From Brenda DiMuro, Regional Sales Manager at CO-OP Financial Services
LISTEN NOW ''We used to say, 'We want all of your money and all of your transactions and everything to be one [...]
Delivering A Personalized and Member-Centric Consumer Experience with Dennis Griesgraber from Expedition Credit Union
LISTEN NOW At the end of the day, there's going to be a hardcore group of members who want certain things delivered [...]
Managing Your Money Means Managing Your Giving, Too. So Says Gideon Taub, Founder of Pinkaloo
LISTEN NOW ''Younger community members, younger members of a credit union or of a community financial institution, want to be aligned with [...]
How Do Credit Unions Leverage Technology to Adapt to Members’ Changing Needs? First-Hand Answers from Mark Sommer, COO at ProMedica Federal Credit Union
LISTEN NOW "I wouldn't differentiate a small credit union from a large credit union, as far as what they're going to need [...]
Discussing The Importance Of Humanizing The Digital Banking Experience With Adrian Quince
LISTEN NOW "Security is not noticed until it fails. I would bet a hundred dollars that we are never going to have [...]
How Does Merle van den Akker See the Role of Emotions In People’s Money-Spending Habits?
LISTEN NOW ”But this idea of constantly being watched and constantly being tracked and constantly having all of your data moves to [...]
How Can Data and Applied Analytics Help Credit Unions Deliver a Better Member Experience in the Digital Era – Tim VanTassel from FICO
LISTEN NOW “If you've ever been to New Orleans and the mouth of the Mississippi, seeing that river roll by. Think about [...]
The Vital Connection Between Technology and Credit Unions with John San Filippo of Finopotamus
LISTEN NOW “If you get out of the hardware business, that doesn't mean you're getting out of the technology business. It just [...]
Collin Campbell Outlines Tips for a Better Consumer Experience Within Credit Unions
LISTEN NOW "I think it would be hard to find an organization that would admit that they were completely prepared for what [...]
The Importance of Personalized Digital Experience in the Finance Industry with Mickey Goldwasser
LISTEN NOW " Ilove to follow companies like Amazon and Google and to see what they're doing because they're paving the way. [...]
Sahil and Christian from George Washington University Bring a Young and Fresh Perspective on Students’ Finances and Credit Unions
LISTEN NOW “I think a key component to doing this is spreading awareness, and then I think member experience. Because if you [...]
Numerica Credit Union Leads with Efficiency and a Member-First Digital Banking Culture
LISTEN NOW “One of the things we’re really trying to do is make it so that we can spend more time with [...]
Innovating to Improve Lives of CU Members and Employees
"Data is data is data. It doesn't matter if you're taking it from a phone system, from online banking, or from healthcare. [...]
Dutch Inspired Vision for Future Credit Union Service Models With Mike Tierney
LISTEN NOW "Credit unions should go out and introduce yourself to the community in a fun way, not selling. Just get out [...]
Building a Profitable Member-Centric Credit Union With Margarete Mucker of Star One
LISTEN NOW “We’re trying to really make it so every channel has the same ability, so there are no restrictions to a [...]