The Digital Banking Podcast
Each episode explores key topics facing the industry today. Major themes include customer experience, technology and overarching trends of digital banking. Guests include industry visionaries, practitioners and FIs – all coming together to share information for our listeners.
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Most Recent Digital Banking Podcast Episodes
Debbie Miglaw: Navigating Digital Communication
"There are newer technologies that can do that, so you don't necessarily have to go change the entire mortgage back office system. So, [...]
Evgeny Filichkin: Why Dubai is the Crypto Hub of the World
"Dubai has perfect legal grounds to flourish as a crypto hub. They do everything that crypto startups need to come to get [...]
From Call Centers to Digital Banking: Zach Eychaner’s Journey
"What's your end vision for what that loan experience should look like? And what are the things that need to be part [...]
Navigating Risk and Innovation in Credit Unions with Mike Tranum
"There's no vendor in the world that is going to know your institution and know members like you do as the organization. [...]
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All Digital Banking Podcast Episodes
Brad Hickey: Insights From the Founder of CU Build
LISTEN NOW "We are very interested in making sure that we're always building people up, because when we brought this buildathon concept [...]
ChatGPT Will Lead to a Unified Digital Life Experience, With Mason Stone, Director of National Sales at Paymentus
LISTEN NOW "If you think of the number of huge deep-pocket companies who now want to be a part of this experience [...]
The Modernization Imperative, With Tim Hamilton, Founder and CEO of Praxent
LISTEN NOW "Creating a value proposition that is more focused — like a laser, not a light bulb — on solving the [...]
How to Implement DEI In Your Organization, With Shannan Herbert, the EVP of Inclusive Credit at Stratyfy
LISTEN NOW "National Community Reinvestment Coalition did mystery shopping and saw that Black and Brown borrowers weren't contacted by their banks for [...]
The Relationship Between Digital Transformation and Team Motivation, With Jay Tkachuk of Golden 1 Credit Union
LISTEN NOW "There are a lot of buzzwords. You have embedded finance and you have banking as a service; everybody has their own [...]
Getting Financial Education Right for Your Accountholders, With Sid Ratkiewicz of the Center for Advanced Hindsight at Duke University and Matt Iverson-Comelo of Moneymap
LISTEN NOW "If I offer you a choice between $5 today and $100 in a year, you're really unlikely to want to [...]
Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase
LISTEN NOW "The smartest technology people I've seen are the ones that were smart enough to get the businesspeople driving the technology [...]
Think Big, Start Small, Move Quickly, With Ashish Garg of Eltropy
LISTEN NOW I think the most powerful thing in the world, when it comes to marketing, is word of mouth, right? So in [...]
Achieving Differentiation in a Crowded Market, With Aaron Wollner of Quontic Bank
LISTEN NOW "The more digital you get, the less of a personal touch in the human aspect you get. Our mission is [...]
Remaining Relevant Through Innovation, With Benjamin Maxim of MSUFCU
LISTEN NOW "We do have a member panel that's grown to about 680 people now, and we really offer them the opportunity [...]
Bridging the Language Gap Between Fintechs and Community FIs, With Lisa Gold Schier
LISTEN NOW "It's one thing to have a product idea; it's another to really understand a bank, and how it works, and [...]
Balancing Collaboration and Competition, With Danny Payne of Jack Henry
LISTEN NOW ''We can't solve every problem that banks and credit unions have. You can't solve every problem that your customer has. [...]
The People Side of Banking, With Kareem Refaay of The London Institute of Banking & Finance
LISTEN NOW "Let's solve our problems plus make sure that we have a great heritage to leave to the future generations. That's why [...]
Banking on Engagement, With Michael Bank, the Co-Founder of Blip Labs
LISTEN NOW "The concept of digital transformation can't just be a copy-paste from an old website to a mobile phone experience. It [...]
Account Holder Communications: Choosing the Right Channel at the Right Time, With Gregg Hammerman
LISTEN NOW "Financial institutions have to have the scalable systems in place to be able to do both — to automate and figure [...]
Being Totally Prepared for an Uncertain Future, with Don MacDonald
LISTEN NOW ''Finance is the root of everything we need to get things done. So the role of banking should probably be [...]